Forgive me, but this is my first post... Area 21 / London W14/W12 - Infrastructure Upgrade....
I have been with Virgin Media for around 18-months, loved it, great speed no problems! Then we decided to renew, unfortunately unbeknown to us there was a major instructure upgrade in the area we live and since December 2016 the connection has been very patchy - we cant stream anything live (my wife has had enough of me screaming at frozen players on the pitch when I buy NowTV) and even watching a trailer on Youtube is problematic. Low levels of internet use are ok, but when I see the new advert (which I love) it makes me cry inside as I can not stream 5 minutes without it freezing, crashing etc. - is anyone else out there suffering? Having called twice I was told it wont be 100% until July at the earliest
Frustrating, yes, its is very frustrating to the point that I do not even try streaming live football, sport or movies in addition to trying my wife trying to connect with her family abroad via Skype which is now difficult, I would say that it is somewhat frustrating. Having had these issues since December and having spoken to a few Customer Service representatives who have informed me that the situation on the upgrade will not improve until at least June / July earliest, I would be keen to know what Virgin intends to do?
I love the new advert, but for me and many others by the sounds of it, the ultra fast broadband is a long way of, just broadband would be nice at times.
The SNR fault that I mentioned has now been closed as resolved. Looking at your connection, the upstream power levels are too high and I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Otherwise I was unable to find any issues on the network.