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Markf1981
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Slow Virgin broadband in area31

Yet again here I am talking about slow speed I'm paying for 200 and I am getting 3 on a good day I am actually thinking that we are all getting coned I get faster speed from my mobile hotspot can anyone get this sorted out or I'm am gone for good after I go to watch dog and show email them the info I have am mighty peeed off with this crap now

[MOD EDIT: Subject heading changed to assist community]

 

 

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Forum Team
Forum Team
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Re: Virgin broadband bs slow as fk area31

Hey Markf1981,

 

Thanks for your post Smiley Happy

 

Apologies for the poor service that you've described. I can see the fault in your area which is responsible for reducing speeds during peak time hours. In case you didn't know the reference is: F004204389 and it's due for review on the 22nd Feb.

 

I wish I could do something to quicken up this process, but it is beyond my control. Please let me know if you have any other questions and thanks for your patience.

 

Take care.

Heather_J

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Stagaz
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Re: Slow Virgin broadband in area31

I'm paying for a 100 not even 1 tonight.
Last doable speed test was.33
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