Menu
Reply
  • 7
  • 0
  • 0
Jack87
Joining in
150 Views
Message 1 of 9
Flag for a moderator

Slow Speeds ??

Hi,

I have a problem with very low internet speed. Is around 3-4 mb/s. Should be up to 50mb/s as in my contract. The problem started last week. Could you explain to me what is going on. please ? I hope you are going to fix it as soon as possible. I live in Northampton NN1. 

Jack

internet.jpg

0 Kudos
Reply
  • 9.02K
  • 760
  • 1.88K
Superuser
Superuser
132 Views
Message 2 of 9
Flag for a moderator

Re: Slow Speeds ??

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub.

Are you experiencing poor speeds all the time or only during evening peak times?

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

0 Kudos
Reply
  • 7
  • 0
  • 0
Jack87
Joining in
105 Views
Message 3 of 9
Flag for a moderator

Re: Slow Speeds ??

Hi 

connecting wirelessly.

All the time form last week.   Loock my Screen Screen Sh. 

11.png22.png44.png

0 Kudos
Reply
  • 7
  • 0
  • 0
Jack87
Joining in
103 Views
Message 4 of 9
Flag for a moderator

Re: Slow Speeds ??

2016-11-21 11:25:07.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-21 11:36:23.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-22 01:09:46.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-01 14:05:28.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-02 01:29:21.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-02 06:01:47.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-02 11:20:36.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-03 17:35:32.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-06 20:24:39.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-08 01:03:59.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-09 10:16:11.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-19 04:52:08.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-19 19:06:21.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-19 20:18:56.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-26 10:41:54.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-16 12:29:54.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 02:26:37.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 03:36:45.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 08:39:05.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 13:49:54.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1435000000-638.9256 qam4
2531000000-5.738.9256 qam16
3523000000-5.738.6256 qam15
4515000000-5.738.9256 qam14
5507000000-5.738.6256 qam13
6499000000-5.738.9256 qam12
7491000000-5.738.6256 qam11
8483000000-6.238.6256 qam10
9475000000-638.9256 qam9
10467000000-638.6256 qam8
11459000000-638.6256 qam7
12451000000-6.438.9256 qam6
13443000000-6.438.6256 qam5
14427000000-6.238.9256 qam3
15419000000-6.238.9256 qam2
16411000000-6.538.9256 qam 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

8146200000ATDMA46.816 qam64000005120
8239400000ATDMA46.816 qam64000005120
0 Kudos
Reply
  • 9.02K
  • 760
  • 1.88K
Superuser
Superuser
94 Views
Message 5 of 9
Flag for a moderator

Re: Slow Speeds ??

The downstream power is running a tad low with some channels outside VM specs.

You really need to test the speed wired directly to the hub to get the true speed of your connection.as wireless is too unreliable to get a proper reading.

The low power levels may or maybe not the cause of the slow speeds, but it would be wise to get them sorted first. A VM Forum Team member should pick up the thread in about a week, or you can give them a ring for a quicker response.

0 Kudos
Reply
  • 7
  • 0
  • 0
Jack87
Joining in
91 Views
Message 6 of 9
Flag for a moderator

Re: Slow Speeds ??

I checked directly 2 min ago its the same problem.

max speed 4mbps

 

0 Kudos
Reply
  • 7
  • 0
  • 0
Jack87
Joining in
88 Views
Message 7 of 9
Flag for a moderator

Re: Slow Speeds ??

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1435000000-6.238.6256 qam4
2531000000-5.738.6256 qam16
3523000000-5.938.6256 qam15
4515000000-5.938.6256 qam14
5507000000-5.738.6256 qam13
6499000000-5.938.6256 qam12
7491000000-5.938.6256 qam11
8483000000-6.238.9256 qam10
9475000000-6.238.6256 qam9
10467000000-6.238.6256 qam8
11459000000-6.238.6256 qam7
12451000000-6.538.9256 qam6
13443000000-6.538.6256 qam5
14427000000-6.238.6256 qam3
15419000000-6.538.9256 qam2
16411000000-6.538.9256 qam1

 

Upstream bonded channelsChannel IDFrequency(Hz)ModePower
(dBmV)ModulationChannel Bandwidth(Hz)Symbol Rate (ksps)8146200000ATDMA46.816 qam640000051208332600000ATDMA46.816 qam64000005120

Network Log Date And Time Error Number Event Description
2016-11-21 11:25:07.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-21 11:36:23.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-22 01:09:46.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-01 14:05:28.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-02 01:29:21.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-02 06:01:47.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-02 11:20:36.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-03 17:35:32.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-06 20:24:39.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-08 01:03:59.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-09 10:16:11.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-19 04:52:08.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-19 19:06:21.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-19 20:18:56.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-26 10:41:54.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-16 12:29:54.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 02:26:37.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 03:36:45.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 08:39:05.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 13:49:54.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

88888.png

0 Kudos
Reply
  • 7.36K
  • 315
  • 524
Forum Team
Forum Team
56 Views
Message 8 of 9
Flag for a moderator

Re: Slow Speeds ??

Hi Jack87,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing issue with your connection.

 

I'd like to check this out for you but I can't seem to find your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 7.36K
  • 315
  • 524
Forum Team
Forum Team
45 Views
Message 9 of 9
Flag for a moderator

Re: Slow Speeds ??

Hi Jack,

 

Thanks for getting back to me!

 

I've located your account and an see an issue with the network in your area affecting speeds at peak times - Ref.(F004145936). Our technicians are working to get this resolved and have set a review date of 5th April.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply