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Slow Speeds and High Latency - Area 04 - WV11

Since Friday my connection has been very temperamental. I have been suffering with slow connection speeds and high latency at all times including out of peak hours.

Ping bbc.co.uk;

 

Pinging bbc.co.uk [212.58.246.78] with 32 bytes of data:
Reply from 212.58.246.78: bytes=32 time=149ms TTL=54
Reply from 212.58.246.78: bytes=32 time=29ms TTL=54
Reply from 212.58.246.78: bytes=32 time=2033ms TTL=54
Reply from 212.58.246.78: bytes=32 time=24ms TTL=54

Ping statistics for 212.58.246.78: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 24ms, Maximum = 2033ms, Average = 558ms

 

 

Tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2   129 ms   530 ms    34 ms  10.34.240.1
  3    51 ms    78 ms    13 ms  wolv-core-2a-xe-203-0.network.virginmedia.net [62.253.73.205]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *      215 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
  9   364 ms  1058 ms   576 ms  212.58.239.249
 10     *        *        *     Request timed out.
 11   338 ms   524 ms   372 ms  ae0.er01.cwwtf.bbc.co.uk  132.185.254.93]
 12   416 ms   528 ms    32 ms  132.185.255.165
 13   861 ms   134 ms   337 ms  212.58.246.79

Trace complete.

Speed test against Wolverhampton (local);

4930780295[MOD EDIT: Subject heading changed to assist community]

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Re: Slow Speeds & High Latency - Area 04 - WV11

Second day of poor service....

Pinging bbc.co.uk [212.58.244.22] with 32 bytes of data&colon;
Reply from 212.58.244.22: bytes=32 time=362ms TTL=52
Reply from 212.58.244.22: bytes=32 time=123ms TTL=52
Reply from 212.58.244.22: bytes=32 time=251ms TTL=52
Reply from 212.58.244.22: bytes=32 time=25ms TTL=52

Ping statistics for 212.58.244.22: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 25ms, Maximum = 362ms, Average = 190ms
Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2    55 ms   113 ms    91 ms  10.34.240.1
  3    53 ms    22 ms   197 ms  wolv-core-2b-xe-133-0.network.virginmedia.net [62.253.73.229]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    44 ms   197 ms     *     tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
  7    34 ms   143 ms    32 ms  212.58.239.249
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    51 ms    31 ms    22 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11    18 ms    55 ms   101 ms  132.185.255.148
 12   130 ms    21 ms   170 ms  212.58.244.22

Trace complete.

 thumb

I understand many people are off work now and it is peak time but we have this issue every Christmas and other occasions like bank holidays. The excuse is always either "oversubscribed UBR" or "high utilisation" but do we ever see a fix? Instead the speeds get increased but the underlying problem remains...

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Re: Slow Speeds & High Latency - Area 04 - WV11

Forgot to add the Network Status information. It might not reflect the issue as it was taken moments ago whilst the connection is fine.

 

NetworkStatus1.jpgNetworkStatus2.jpg

NetworkStatus3.jpg

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Re: Slow Speeds & High Latency - Area 04 - WV11

The audacity to increase prices yet offer this;

4937054846

Pinging bbc.co.uk [212.58.246.79] with 32 bytes of data&colon;
Reply from 212.58.246.79: bytes=32 time=1003ms TTL=53
Reply from 212.58.246.79: bytes=32 time=1080ms TTL=53
Reply from 212.58.246.79: bytes=32 time=81ms TTL=53
Reply from 212.58.246.79: bytes=32 time=1274ms TTL=53

Ping statistics for 212.58.246.79: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 81ms, Maximum = 1274ms, Average = 859ms
Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2   388 ms   812 ms    13 ms  10.34.240.1
  3   453 ms   213 ms   109 ms  wolv-core-2a-xe-203-0.network.virginmedia.net [62.253.73.205]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *      398 ms  brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
  8     *       79 ms    21 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
  9   902 ms    31 ms    50 ms  212.58.239.249
 10     *        *        *     Request timed out.
 11  1762 ms  1248 ms  1114 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 12  1075 ms   305 ms    93 ms  132.185.255.165
 13    57 ms   157 ms   144 ms  212.58.246.79

Trace complete.

It is worth noting that this was actually a good result from speedtest, the highest we have seen...

 

On another note, ignore the thinkbroadband screenshot, I copied the wrong image and can't remove it from previous post.

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hortonj88
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Re: Slow Speeds & High Latency - Area 04 - WV11

Why does the speedtest say ~150mi when WV11 is a Wolverhampton postcode.

 

Left VM 9th Jan 2017 due to high utilisation. Enjoying reliable services with Sky Smiley Happy
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Re: Slow Speeds & High Latency - Area 04 - WV11


hortonj88 wrote:

Why does the speedtest say ~150mi when WV11 is a Wolverhampton postcode.

 


 

A quick bit of Google searching and it appears as though it is bad Geolocation data provided by MaxMind. In any case it seems irrelevant.

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Re: Slow Speeds & High Latency - Area 04 - WV11

ebd9f85a3d3775f68d8490b9ed2b21a9-23-12-2015

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Re: Slow Speeds & High Latency - Area 04 - WV11

Here we go again.... Completely unusable broadband...

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tabatharf
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Re: Slow Speeds & High Latency - Area 04 - WV11

WV14 here, been bad here since last night, dial up speeds.

ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.22] with 32 bytes of data&colon;
Reply from 212.58.244.22: bytes=32 time=2952ms TTL=53
Reply from 212.58.244.22: bytes=32 time=1588ms TTL=53
Reply from 212.58.244.22: bytes=32 time=2704ms TTL=53
Reply from 212.58.244.22: bytes=32 time=1715ms TTL=53

Ping statistics for 212.58.244.22:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1588ms, Maximum = 2952ms, Average = 2239ms

 

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

  1     *        3 ms     3 ms  routerlogin.net [192.168.0.1]
  2  3374 ms  1502 ms  1678 ms  10.34.240.1
  3     *     2522 ms     *     wolv-core-2b-xe-213-0.network.virginmedia.net [62.253.73.237]
  4     *        *        *     Request timed out.
  5     *     3170 ms     *     brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
  6     *     3417 ms     *     tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
  7  2863 ms   502 ms  2099 ms  212.58.239.249
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *     2443 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11   591 ms  1104 ms  1139 ms  132.185.255.148
 12  1074 ms  1250 ms  1360 ms  212.58.244.22

Trace complete.

Disgraceful for £84 pm

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legacy1
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Re: Slow Speeds & High Latency - Area 04 - WV11


Swinder wrote:

ebd9f85a3d3775f68d8490b9ed2b21a9-23-12-2015


Its like the upstream has xxMb in 1000ms and the scheduler is over scheduling to buffer everyone?

Put the super hub in modem mode with a PC make another BQM firewall ICMP in 80.249.99.164 and be sure your PC is idle and not uploading or downloading to see if its the same.

 

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