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WillJoy123
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Slow Speeds & Over Charged

So signed up as the cables were laid, all good, then get a letter advising price going up after two months of service! Called and they advised "Not you, read the small print, not applicable as you have just joined on a fixed 12 month contract" all good happy days!

Now poor speed in our street, neighbours called and given a refund (Varying amounts!) told congestion and should be resolved in May!

Now we are struggling to get 6mbps peak times

I have not called yet, just tweeted!

So my question is what do I say? I would like to cancel as ... Well it's not as good as Sky and want to go back. Help Please!
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Re: Slow Speeds & Over Charged

Hey WillJoy123,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

I'm sorry to hear about your slow speeds, I know this is disappointing.

 

I've checked your connection and nothing obvious is standing out in error.

 

Are you typically testing the speeds on a wireless or hard-wired connection? Also, what are your off peak time speeds looking like?

 

Please get back to us so we can continue to investigate.

Thanks again.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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WillJoy123
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Re: Slow Speeds & Over Charged

Been through it all previous,

WiFi Connection every time from same position next to router, only 4 devices on Router, Airplane mode on all except device running speed test

It's at peak times only, and my neighbours have all called and complained and received a refund as congestion

I can't be bothered to do that

Do have written to your customer service manager and asked to be disconnected, and my contract cancelled as you knew of the fault in July and signed me up in September and did not disclose the fault at time of selling me your services, so you knew the service I would receive was not as expected, Fit for purpose, and as described.

You are unable to honour your contract with me.

Currently waiting for reply, from the customer service manager.

Regards

Will.
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Re: Slow Speeds & Over Charged

Hi Will,

 

Thanks for the update Smiley Happy

 

Really sorry again for the connection problems.

 

Please keep in touch with us and let us know if you need our help with anything else.

 

Have a great weekend,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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