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CallumG
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Slow Speeds During the Evening

Since at least Friday I've been experiencing extremely low download and upload speeds during the evenings. I'm currently on VIVID 200.

At the moment the average download speed I'm receiving is around 2mb and upload speed is less than 1mb.

I've already contacted support via the phone, but all they got me to do were to run basic tests and then just told me everything is fine (it's not).

My speed appears normal during the day, giving the speeds I expect, but during the evenings it's currently unusable.

 

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Buckleysjb
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Re: Slow Speeds During the Evening

Mine was like that and now doesn't even work and now they have cancelled the engineer that was coming out tomorrow
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sonobuoy
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Re: Slow Speeds During the Evening

Yes- I,m having problems in Basingstoke, Speeds of way below 10 MbpS (although intermittently towards 20). It worked fine (150+) prior to c 90 mins ago but very poor now. I tried to ring 151 but gave up after 15 minutes. Usual ignoring of customer problems

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CallumG
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Re: Slow Speeds During the Evening

I can confirm this is still an issue. When I got in from work at 18:00 I had no issue. At pretty much exactly 20:00 it suddenly went slow again.

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Forum Team
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Re: Slow Speeds During the Evening

Hey guys,

 

Thanks for posting Smiley Happy

 

Sorry to hear that you're all having problems with your connection.

 

I'm hoping this has settled down now, but if any of you would like me to look into this further, please drop me a PM.

 

Thanks for your patience,

Take care.

Heather_J

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