It's now 31st of December 2015 and they are still giving same fault number... F003318638.. apparently to be sorted by 13th of January 2016...
I'm getting 50Mbit at night, 50Mbit during the day until 6pm and then (2 - 3.5) Mbit speed in the evening when I am actually back from work!!
I wish I have never switched from EE broadband to Virgin... with EE I was getting full advertised speed 17Mbit any time of day or night...
I wish somebody told me when I was signing up that "Sorry we have too many customers in your area, we are not taking any more until we upgrade our infrastructure"
I wanted to speak to somebody in the Uk about the problem, but i'm getting connected to call centre in India all the time, they recon that they cannot put me through to call centre in the Uk and there is no separate number but down to pure luck where I will get connected... nightmare!!!
Whilst I appreciate what you've done in the PM you sent me, 18 months to fix this "fault" is an absolute joke.
It's not a fault. You signed up more people than your infrastructure can cope with. You're still trying to sign up more people and whilst Ricky B sits on his desert island sipping cocktails, you won't spend a few quid to give my street more bandwidth.
Give me some reasons why I should be hanging on waiting for this to be resolved and not switching to BT or Sky ??
This fault just isn't going to get fixed is it. How much time do they need to actually sort these, surely shouldnt take years, it just simply isn't good enough.
The rolling review dates are for them to decide where they are willing to spend some money, talk of "More Work" is a diversion, either they have installed the required hardware to fix excess demand in an area or not, most often not, there'a been a "Utilisation Fault" in my area since 2014, note that the Fault bit is not true, it's lack of bandwidth caused by over-selling something they don't have!
The CEO Team Customer Services came through for me!