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pennyaigio
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Slow Speeds Area 03

It looks like you are overselling in this area, constantly getting evening speeds of 2-5Mbit on a 100Mbit fibre connection.

Please provide me with the fault code so I can claim my monthly credit, till I switch to another provider that actually respects its paying customers.

Kind regards

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Forum Team
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Re: Slow Speeds Area 03

Hi there pennyaigio,

 

Thanks for posting Smiley Happy

 

Sorry to hear that you're getting slow speeds, I know it's irritating.

 

There is currently no fault raised in your area so I'd like to ask a few questions if you don't mind. Have you been testing a wireless or a hard-wired connection? Ideally we would like to see results from a hard-wired test. If you don't have a cable let me know and I'll send one out to you.

 

Hope to hear back from you soon,

Take care.

Heather_J

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CJMorley
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Re: Slow Speeds Area 03

Hi, there is a fault.  Here is the ticket number:

Fault Reference: F003398969

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