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terryd1234
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Slow Speed

Hello

 

Been testing my 200mb speed and now only seem to get a maximum of 80mb and sometimes down to 50mb at any one time. Tried all the tweaks. Wonder if it is interference from wireless nearby but couldn't find page to show how to change frequency. Help appreciated.

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Superuser
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Re: Slow Speed

About the same? If wired speeds are around 85-90Mbs, you should check the colour of the light on the Ethernet port it's connected to on the superhub. If that's yellow/Amber then you have a hardware/software limitations to a 10/100 connections and not a gigabit connection (which happens a lot, usually with a lower spec cable or Ethernet port on your device)
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Superuser
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Re: Slow Speed

The light means something between the superhub and your browser is limiting the speeds to ~90Mbs

The common one for this is the cable not being a good enough grade (or damaged/kinked), it should be printed on the cable what grade it is and you need a good cat5e (not cat5) or better cable.



You can look on your computers device manager to see what Ethernet ports it say. If it says FE Ethernet that's only capable of 10/100. If it says gigabit Ethernet thats what you need.

You can also check settings of the computer and make sure it's full duplex enabled. Also from experience, killer Ethernet controller (software) likes to put the connection to a 10/100 instead of gigabit one for some reason. Worth a check
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Superuser
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Re: Slow Speed

You have options. Cheapish options too.


You can get gigabit USB Ethernet adapters which bypass the Ethernet ports.


Have a look around and see if that's something you want to play with. The other option is to consider lowering your package size down to 100Mbs as that's the limit of what you can use currently.
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Superuser
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Message 2 of 12
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Re: Slow Speed

What speeds do you get wired up? Can't say if it's an issue on your line or just the limitations of wireless (most likely) effecting you.
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terryd1234
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Re: Slow Speed

Hi

Checked wired speeds am getting about the same as via the wireless network to an ipad and a laptop. So interference is probably not an issue

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Message 4 of 12
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Re: Slow Speed

About the same? If wired speeds are around 85-90Mbs, you should check the colour of the light on the Ethernet port it's connected to on the superhub. If that's yellow/Amber then you have a hardware/software limitations to a 10/100 connections and not a gigabit connection (which happens a lot, usually with a lower spec cable or Ethernet port on your device)
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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terryd1234
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Message 5 of 12
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Re: Slow Speed

Hi

Yes the color of the light on the Ethernet port on the Superhub is yellow. What do I do now? Is it a problem with my desktop? It is relatively new?
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Superuser
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Message 6 of 12
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Re: Slow Speed

The light means something between the superhub and your browser is limiting the speeds to ~90Mbs

The common one for this is the cable not being a good enough grade (or damaged/kinked), it should be printed on the cable what grade it is and you need a good cat5e (not cat5) or better cable.



You can look on your computers device manager to see what Ethernet ports it say. If it says FE Ethernet that's only capable of 10/100. If it says gigabit Ethernet thats what you need.

You can also check settings of the computer and make sure it's full duplex enabled. Also from experience, killer Ethernet controller (software) likes to put the connection to a 10/100 instead of gigabit one for some reason. Worth a check
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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terryd1234
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Message 7 of 12
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Re: Slow Speed

Yep the computer is an HP running a Realtec PLe FE Family Controller so am I stuck?
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Superuser
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Message 8 of 12
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Re: Slow Speed

You have options. Cheapish options too.


You can get gigabit USB Ethernet adapters which bypass the Ethernet ports.


Have a look around and see if that's something you want to play with. The other option is to consider lowering your package size down to 100Mbs as that's the limit of what you can use currently.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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terryd1234
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Message 9 of 12
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Re: Slow Speed

going to try an Ethernet adapter and see what happens. The cable is fine. Can't get one until tomorrow though. So you need new equipment to get Virgin published speeds!
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Superuser
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Message 10 of 12
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Re: Slow Speed

Yep you need hardware on your own end to reach speeds over 90Mbs. That's your responsibility and not VMs though Smiley Tongue


To be fair I would of expected a new computer built over the last few years to have gigabit ports on it.
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