OK, so tonight I have a ping of nearly a second, and a download speed of 0.49Mbps.
I'm getting the message that my speed is going to be increased to 150 soon when I am currently "happy" to get a tenth of that. The last time i got a reasonable speed was when I was visiting my mother, and she pays less than i do for a better service!
I have run the self help test that says it is going to sort it out. I have restarted the router. I have run both wired and wireless but unless I want to use the internet at stupid o'clock in the morning there is no real speed.
I am in area 14 (Bradford) and have read the messages on here. I think it's time we stopped getting told how brilliant the service is and started getting refunds until the infrastructure can be sorted to meet demand.
Now where did I put the 56K modem I started my life online with?
[MOD EDIT: Subject heading changed to assist community]