I've been really happy since I have been on the 152mbps service and whenever I did a speedtest against VM hosted server consistently got 150mbps. I took the speed upgrade to 200mbps and now speeds seem inconsistent, and a speedtest against various VM hosted servers only gives me ~135 mbps, worse than when I was on the 152mbps service. Can a VM rep please check everything is OK on the line? Are there any oversubscription or congestion issues on the 200mbps service that weren't there on the 152mbps service? Thanks.
ab101 wrote: 1. .... if you couldn't support the speed upgrade you should not have offered it. ..... 2. I'd like someone to contact me and offer an explanation and some form of credit to my account.
1.More accurately, VM should advise potential users that their particular cable segment could not support the increase at the time of sale/upgrade! It doesn't mean that all the users within a geographic area cannot be upgraded! Unfortunately VM marketing/sales don't appear to have the inclination/process granularity to advise accordingly....
2. While ForumTeam do have some recent limited trials in introducing the ability for "goodwill" and "loss of service" credit themselves, the DPA restrictions normally mean it's more expedient for you to ring Customers Services (or even Retentions) quoting the Fault Reference number and they will apply the relevant credit each month.
Regards Tony "Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)