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deepanshus
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Slow Speed SM2 Area 03

i am getting terrible speed since a week. When i ran check my services, it did some tests and said there are no issues found.

 

I am on 50Mbps plan and the speed of late has been in range of 2-6Mbps. I was previously on fibre broadband with another provider and i never saw such degradation over so long period.

Is there a problem that we are not aware of?

 

DeepS

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Forum Team
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Re: Slow Speed SM2 Area 03

Hey DeepS,

 

Thanks for posting and welcome to the community Smiley Happy

 

Sorry to hear about the slow speeds you're getting at the moment.

 

I've just taken a look and I've noticed that we're currently working on a fault in your area. This fault can be responsible to reducing the speeds during peak time hours (evenings and weekends). The fault ref is: F003398969 and it's due for review on the 18th Jan.

 

What speeds are you getting when you test off peak?

 

Hope to hear back from you soon,

Take care.

Heather_J

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deepanshus
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Re: Slow Speed SM2 Area 03

  17/1/2017 11:37 PM GMTxxx8.66 Mb/s3.08 Mb/s16 msLondon< 50 mi 
  17/1/2017 11:33 PM GMTxxx11.50 Mb/s3.19 Mb/s16 msBrentford< 50 mi 
  17/1/2017 11:21 PM GMTxxx8.85 Mb/s3.12 Mb/s12 msCroydon< 50 mi 
  17/1/2017 11:08 PM GMTxxx6.41 Mb/s2.44 Mb/s14 msLondon< 50 mi 

 

i took the speedtest at 11:00PM and the speeds were as above. I will check again tomorrow evening at 7PM to check the peak time speeds.

DeepS

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Re: Slow Speed SM2 Area 03

Hi DeepS,

Apologies for the ongoing speed issues. A new review date for fault ref: F003398969 has been provided, this time for the start of March.

At the moment we're waiting for essential pre-upgrade work to complete before the actual network upgrade can commence. The 'review' dates we provide are the dates for this pre-upgrade work to be checked. If completed an EFT for the upgrade itself can be provided.

I have noted this on your account and shall pass your details over to a team who'll advise on your eligible credits. Please also take a look at my PM (purple envelope icon, top right of page). 

Kind wishes Smiley Happy


Jen
Forum Team



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CJMorley
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Re: Slow Speed SM2 Area 03

I am also affected by this fault.   I have just been told the expected fix date is now 3rd May 2017.  Somehow I just doubt it.  I was told this fault was logged in 2014.  A case of inaction (oh, unless the action is to take more money from new customers, without being honest about this ongoing issue).

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deepanshus
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Re: Slow Speed SM2 Area 03

http://www.speedtest.net/wave/21511e74e98b002a

take a speed test and then we can publish the results on forum !! 

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