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Slow Speed Post Outage

Lost all internet just after 2100 tonight.  Was out for 10 mins.  Since it reconnected my download speeds have been dire:

 

http://www.speedtest.net/my-result/3702481670

 

Yes, I have rebooted modem several times.

 

Edit:

Getting worse, download now worse than upload!!!

 

http://www.speedtest.net/my-result/3702491498

 

and it isn't because I'm using the London server.  Here is the result from the Edinburgh server hosted by VM:

 

http://www.speedtest.net/my-result/3702495502

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Message 2 of 110
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Re: Slow Speed Post Outage

ok back to normal but why so crap earlier?

 

http://www.speedtest.net/my-result/3703095255

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Message 3 of 110
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Re: Slow Speed Post Outage

and rubbish again tonight!!!

 

http://www.speedtest.net/my-result/3704718700

 

50ms pings!!!!

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Message 4 of 110
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Re: Slow Speed Post Outage

Spoke to 151.   Reset modem by holding in reset button but no improvement.  Call Centre said they would send through to Networks who would sort it in a couple of hours.  So far they have managed to get it up to 100Mbps but still well short of what I should be receiving.

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Message 5 of 110
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Re: Slow Speed Post Outage

OK, seems to be reasonable again.  Would still like to know why it took so long to return to normal

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Message 6 of 110
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Re: Slow Speed Post Outage

Spoke too soon, still rubbish:

 

http://www.speedtest.net/my-result/3707213858

 

 

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Message 7 of 110
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Re: Slow Speed Post Outage

on phone now to 151,  they tell me that there is now a utilisation issue in my area which will not be fixed until the end of August!!!!!!!!!!  Like W T F?

 

How can one outage cause a utilisation problem of this magnitude??

 

I have insisted that my whole months internet costs are refunded as this is completely unacceptable!!!!!!!!!!!!!!!

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Message 8 of 110
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Re: Slow Speed Post Outage

...and to add insult to injury the status page says that there is no issue in my area.

I would like the fault number of the utilisation issue please as at present with one person downloading a game at 10Mbps it is all but impossible for others to surf the web.  This is not what I signed up for.

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numanoids
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Re: Slow Speed Post Outage

Welcome to over-utilisation, I'd like to offer you a warm welcome but make yourself comfortable, you could be here a while (and thats hopefully not sounding patronising!).

If you get your area fixed by end of August, you're lucky. Depending on the level of over-utilisation, some areas have been waiting 2 years as the fixes required have been cat-c resegmentation work which is flipping long-winded to plan. It might be adding some extra channels but each area is different depending on the level.

You will never see a fault reference posted on the status page though as its not deemed an outage, just a degradation in service. Forum staff should pick this up soon and provide a fault reference you can use to obtain a rebate of service until the eventual fix is completed but you'll need to do this month on month (which reminds me to renew mine).

Oh and be prepared for any fix date to slip as the dates are usually referred to as review dates, not hard fix dates.
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Message 10 of 110
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Re: Slow Speed Post Outage

Hi numanoids, thanks for the response. Smiley Happy

What I don't understand why before the outage my download was screaming along, over 150Mbps all the time even at "busy" times but straight after the outage my line was crippled.  It just doesn't make sense.

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