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craig_howieson
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Slow Speed NG15

Hi

Getting very slow speeds in the NG15 area at night. I know it's a contested area but it's got really bad the last 3 weeks to the point you can't have 2 people on you tube.

I've tried to ring the contact centre about 8 times now but they cut me off after waiting for the required time. Is there an issue with the call centre as well?

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craig_howieson
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Re: Slow Speed NG15

Can someone on the VM team also let me know what the issue with call centre is please? I cannot get through I get constantly cut off
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Re: Slow Speed NG15

Hi there craig_howieson,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read that you are having issues with your broadband connection.

 

Looking at your connection, I can see the high peak time traffic fault in your area that you mentioned. The reference number is F004175778 and has a review date of 1st March 2017.

There is also an SNR (signal to noise ratio) fault reported which is causing intermittent connection. With a reference number of F004914970 and has a review date of 28th December. 

 

By all means post back here for an update in regards to the faults and we can check this for you.

Regards

Sam


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