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pcrowthe
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Slow Speed - 8-10mb on 200mb package

Hi

My broadband has been slow lately - average of around 8-10mb but I am on the 200mb service.

I have copied below the upstream and downstream router logs if someone could advise if there is an issue.

Thanks

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 283000000 Hz 251000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 291000000 Hz 299000000 Hz 307000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 101 97 98 99 100 102 103 104 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 3.1 dBmV 4.7 dBmV 4.9 dBmV 4.7 dBmV 3.5 dBmV 3.5 dBmV 4.7 dBmV 4.9 dBmV 38.6 dB 38.3 dB 38.6 dB 39.0 dB 39.1 dB 38.8 dB 39.0 dB

39.4 dB

 

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 8 7 N/A N/A 25800000 Hz 32600000 Hz N/A N/A Success Success N/A N/A QAM16 QAM16 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 41.0 dBmV 42.3 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network Log

First TimeLast TimePriorityError NumberDescription
 04/01/2017 01:13:50  04/01/2017 01:13:50  Critical (3)  2436694078  TOD established 
 03/01/2017 01:00:21  03/01/2017 01:00:21  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
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Dave_cq
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Re: Slow Speed - 8-10mb on 200mb package

Hi there,

Nothing obviously wrong with those figures.  Upstream and Downstream power levels are well within specification and so is the Signal to Noise ratio.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Re: Slow Speed - 8-10mb on 200mb package

Hi Pcrowthe,

 

Sorry to hear you're getting poor speeds. I've just checked your connection and can see that there is a contention fault in the area under ticket F004800010. This will cause poor speeds at peak times such as evenings and weekends and is due for review 10/05/17.


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Dave_cq
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Re: Slow Speed - 8-10mb on 200mb package


John_G wrote:

Hi Pcrowthe,

 

Sorry to hear you're getting poor speeds. I've just checked your connection and can see that there is a contention fault in the area under ticket F004800010. This will cause poor speeds at peak times such as evenings and weekends and is due for review 10/05/17.


So, yet another area where VM have taken on new customers knowing that they don't have the infrastructure to support them.   Not looking good is it?

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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