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athersmith
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Slow Slow Broadband in day for 12 months now Area 04

I have been having slow broadband in evening now for 12 months. Each time I complain I get same answer. We are trying to resolve the situation we will review the situation in around a month. 

A month later guess what same thing happens. This has been going on for over 12 months now with no resolution in sight. Just keep getting fobbed off.

I am paying for 100 mbps but get 5-10 if I am lucky in evening.

Time to move on I think. Can anyone suggest a provider who at least comes close to supplying a service which is being paid?

Any answers to these problems moderators or Virgin reps. Guess you will be conspicuous by your absence. 

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mvisram
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Re: Slow Slow Broadband in day for 12 months now Area 04

Hi,

 

I have been having exactly the same problems.. I kept calling a year ago and got the same answer as yours. I still have the same issues!!!

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Re: Slow Slow Broadband in day for 12 months now Area 04

Hey there athersmith,

Thanks for posting Smiley Happy

Please accept my apologies for the slow speeds you're experiencing, I completely appreciate this is frustrating.

I can see that you're being affected by fault: F003839144 which is due for review on the 5th April.

I know you've heard this before but I really am sorry for any inconvenience caused and I only wish I could do more to quick up the process.

Please keep in touch for updates.

Take care.

 

Heather_J

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