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Jackety_Potato
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Slow Service all day

My household is paying for 100Mbps on the 'VIVID 100 Optical Fibre' package, and have had consistently high ping since we upgraded, occasionaly dropping to reasonable values for few minutes.

I would like to know if this is an issue, or just  VM service.

We are on a Superhub 3 in Area 12

Ookla Speedtest: 

 

Traceroute to google's DNS server at '8.8.4.4':

Tracing route to google-public-dns-b.google.com [8.8.4.4]
over a maximum of 30 hops:

1 7 ms 4 ms 4 ms 192.168.0.1
2 265 ms 271 ms 288 ms 10.69.224.1
3 191 ms 168 ms 132 ms perr-core-2b-xe-102-0.network.virginmedia.net [80.0.176.105]
4 * * * Request timed out.
5 274 ms 299 ms 349 ms eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226]
6 426 ms 344 ms 291 ms m426-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.170]
7 292 ms 273 ms 287 ms 216.239.40.243
8 548 ms 517 ms 164 ms 209.85.244.231
9 63 ms 100 ms 72 ms google-public-dns-b.google.com [8.8.4.4]

Trace complete.

I have also gotten the 'Router Status' values from http://192.168.0.1/ copied and pasted:

Downstream bonded channels
Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID
1 291000000 1.5 37.6 256 qam 20
2 283000000 1.7 38.6 256 qam 19
3 275000000 1.2 37.6 256 qam 18
4 267000000 1.5 37.6 256 qam 17
5 259000000 1.5 37.6 256 qam 16
6 251000000 1.2 37.3 256 qam 15
7 243000000 1.5 37.6 256 qam 14
8 235000000 1.9 38.6 256 qam 13
9 315000000 1.2 37.3 256 qam 39
10 307000000 1.2 37.6 256 qam 38
11 299000000 1.5 37.6 256 qam 37
12 323000000 1.4 37.6 256 qam 40

Upstream bonded channels
Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)
2 35800000 ATDMA 44.8 64 qam 6400000 5120
1 45800000 ATDMA 46.3 64 qam 6400000 5120

Network Log
Date And Time Error Number Event Description
2016-09-19 15:34:16.00 2417164308 Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
1970-01-01 00:01:28.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:28.00 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 15:37:59.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 15:37:59.00 82000700 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 15:38:21.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 15:38:21.00 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 15:39:17.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 15:39:40.00 69010200 SW Download INIT - Via Config file
2016-09-19 15:47:34.00 69011200 SW download Successful - Via Config file
2016-09-19 17:25:51.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 17:52:03.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-19 17:52:03.00 68010600 DHCP Renew - lease parameters tftp file-V0d8310cb0396200.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-21 10:41:18.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-09-28 06:00:37.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-02 14:32:10.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-02 16:01:51.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-08 13:30:53.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-08 13:30:53.00 68010600 DHCP Renew - lease parameters tftp file-V0d8310cb0396200.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Thanks for any help available.

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Re: Slow Service all day

Hey there Jackety_Potato,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Really sorry to see that you're experiencing slow speeds, I appreciate this is infuriating at times.

 

I've just taken a look at your connection and I can see that we're currently in the process of resolving a fault in your area under ref: F003948594 which is due for review on the 28th Dec. This type of fault can be accountable for limiting the speeds during peak times (evenings and weekends) and to resolve this we need to perform maintenance on the network to support the level of demand in your area.

 

I know this isn't the news you were hoping for, so please account my apologise and let me know if you have any other questions.

 

Take care.

Heather_J

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Re: Slow Service all day

Hey there Jackety_Potato,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Really sorry to see that you're experiencing slow speeds, I appreciate this is infuriating at times.

 

I've just taken a look at your connection and I can see that we're currently in the process of resolving a fault in your area under ref: F003948594 which is due for review on the 28th Dec. This type of fault can be accountable for limiting the speeds during peak times (evenings and weekends) and to resolve this we need to perform maintenance on the network to support the level of demand in your area.

 

I know this isn't the news you were hoping for, so please account my apologise and let me know if you have any other questions.

 

Take care.

Heather_J

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malisa
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Re: Slow Service all day

can you do anything to resolve my problem I am having to deal with slow speeds of 02 - 03 mb since January 2016, customer service team or technical team are not helpful at all

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Re: Slow Service all day

Hi there malisa,

 

Thanks for posting Smiley Happy

 

Sorry to hear that you're getting slow speeds, I do know how irritating this can be.

 

I can see the fault in your area under ref: F003754389 which is being reviewed on the 21st Dec. This fault will cause slow speeds during peak time hours.

 

I do apologise for this, if I could do anything to quicken up the process then I would, but it's out of my hands I'm sorry.

 

Thanks again for posting,

Take care.

Heather_J

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Jackety_Potato
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Re: Slow Service all day

Is this the same issue that was meant to be reviewed in January 2016?

http://community.virginmedia.com/t5/Speed/Slow-speeds-in-Selly-oak/td-p/2965366

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Re: Slow Service all day

Hi Jackety_Potato,

 

Thanks for getting back to us about this.

 

I've had a look into the fault ticket reference mentioned by Heather and this does not appear to be affecting the cable that you're currently connected to.

 

I'm unable to detect any faults with the equipment levels either.

 

Are you still experiencing connection issues?

 

Hope to hear back from you soon,

 

Nat_J

 


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