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Mike_d1
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Slow Internet

Good evening,
For the last few days my Internet has been really slow, causing constant buffering on streaming video and even Spotify has been affected.
I did a speed test and it's nearly 50mps..
Would could be the problem?

Thanks, Mike.
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Re: Slow Internet

Hi Mike_d1,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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