Good evening, For the last few days my Internet has been really slow, causing constant buffering on streaming video and even Spotify has been affected. I did a speed test and it's nearly 50mps.. Would could be the problem?
Really sorry to hear you're having trouble with your connection.
I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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