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alasmitchell
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Slow Internet

Hello,

Our internet becomes incredibly slow in the evenings meaning we cannot stream films on Mubi. The mac is plugged into the router and is consistently downloading 100mbps in the mornings but slows down to just 4mbps (or worse) when we actually want to stream video in the evenings

http://www.speedtest.net/my-result/5969510293

Thanks.

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Re: Slow Internet

Hiya alasmitchell,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read that the broadband speeds are slow during the evenings.

 

From looking at your connection, it appears that you are affected by a high peak time traffic fault in your area. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004067897 and has a review date of 29th March.

 

One of my colleagues will be in touch shortly with more information.

 

Regards

Sam


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alasmitchell
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Re: Slow Internet

Thanks Sam,

If we aren't getting the internet speeds we pay for until the end of March, can we expect some sort of compensation. It seems fair if we aren't getting the product we are paying for.

Thanks,

Alastair

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