Currently a 100mb customer. Noticed service dropping last night with buffering..
Completed several speed tests and was averaging around 13 mb.
Completed Virgin service test that acknowledged something was not right and and to reboot in 10 minutes. Tried this three times and no difference.
Same results tonight.
Rang call centre. Was on hold for 16 minutes and call was terminated. Not impressed but I guess it saved me losing an hour or two of my life convincing the agent that the fault (never has to this day) is my pc but their service. When will they ever listen?
Thanks for posting and a warm welcome to the community.
I'm sorry to read that you are experiencing slow broadband speeds. I know how frustrating this can be.
I've managed to locate your account and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004101146 and with a review date of 5th October.
As this issue will impact your speeds during peak hours, do you notice these slow speeds during the day time?
Just a heads up, all dates given are review dates not fix dates. Sadly the call centre scripts say they are fix dates but they are not.
Don't want you making any decisions thinking it will be fixed in November.
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You have asked us to keep you up to date on the problem which is affecting your Broadband service(s).
Fault Ref: F004814890
This problem has now been fixed.
The Virgin Media Team
Broadband speed at 21:30 was 14 Mbps, when paying for 160.
Not peak and not fixed.
In regards to call centre scripts, the most annoying is where they won't openly admit their is a fault, but waste 1 -2 hrs of your time to finally admit there is no fault my end and there is one in the network.