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LoicWan
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Slow Internet Speed

Every couple of seconds, the internet will suddenly drop in speed significantly for a minute or two. It'll repeatedly do this and I'm unsure what to do. It was fine before Christmas and fine before it suddenly went down for maintenance around 19-21st December kind of time. 

Below are the speedtests that I've used, and it's worth noting that it's a student house on the 100mb Package. At the time of the tests, only my Desktop PC was connected.

http://www.thinkbroadband.com/speedtest/results.html?id=1483497565748679955 

http://www.speedtest.net/my-result/5935245021 

Please advise on what to do.

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Re: Slow Internet Speed

Hey LoicWan,

 

Welcome to the community Smiley Happy

 

I'm so sorry that the broadband speeds are dropping so frequently, that definitely shouldn't be happening. I've run a few tests on your connection and it looks like the power levels on your hub are a bit too high at the moment, this could well be causing the issues you're seeing.

 

I'd like to book an engineer to sort these out for you, I've sent you a PM (purple envelope, top right) so we can arrange a suitable time for an appointment. Get back to me when you've got a minute and I'll go ahead and get something booked in.

 

Catch you soon Smiley Happy

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Slow Internet Speed

Hey LoicWan,

 

Thanks for getting back to me via PM, I've booked an engineer and sent you a PM to confirm.

 

Let us know how the appointment goes Smiley Happy

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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