Moved to Virgin and signed up to there 200mb/s received Hub3 modem the problem is I get no where near that speed using Ookla speed test I get between 50 to 68mb/s this is constant, tried various times of the day/night, I have connected computer by Ethernet instead of wireless no different it is also disconnecting from the Internet 3 to 4 times everyday I asked about this and was told it was doing an upgrade what numerous times everyday?
I have had 6 LONG discussions with customer service in India, all telling me to stick a pin in the reset no different and they all say they cannot book an engineer as they are not based in the Uk, how can I get someone out any ideas?
Ddoes anyone from Virgin Media read any of these perhaps they could help? Very frustrated my last call which I made today was for 58 minutes to Customer Service abroad and still no quicker just tested and 62mb/s
Yeah have turned off at wall and left turned back on, done pinhole reset also and talked to foreign customer services 6 times asking for either an engineer to call or a new modem sent out but they say they do not have authority to do so? Any idea how I can speak to Virgin Media direct?
Sorry to hear you're having trouble with your connection.
I've run a diagnostic on your equipment and I've picked up an issue with your downstream power levels that's likely causing the problem. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to manually adjust the levels.
Look forward to hearing from you!
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