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andouk
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Message 1 of 35
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Slow Facebook Loading 100mb

So for the past 2 weeks in the Liverpool area from around 6pm Facebook goes back to the ages of 256k broadband if not worse.

Pages take about 2-3 minutes to load if they load at all, videos constantly buffer, pictures don't load etc

Doing a tracert through windows 7 shows me this, near 200ms to reach back with a request completely timing out, when contacting a virgin address, before anyone actually says it's facebook, it's not (if I use mobile data via  phone it runs fine, via Virgin mobile)

 I also see speeds being capped from 5pm until maybe 12pm supposed to be paying for 100mb or close when in fact i'm receiving less than 20mb http://www.speedtest.net/my-result/5278258729 http://www.speedtest.net/my-result/5278297523

Wired connection, no issues with the router or hub in modem mode, seems it's a utilization issue in my area once again, pedalling that 100-200mb to people when you can't actually provide it consistently

2016-04-25 20_44_20-Administrator_ C__Windows_system32_cmd.exe.png

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waysted
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Message 2 of 35
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Re: Slow Facebook Loading 100mb

I'm in Edinburgh and have the same issue, on and off for a week or so. 

Facebook goes from slow to unable to load anything. No other sites seem to be impacted. 

Switched on teethering on my phone (Three network) and it loads fine so the issue is not with Facebook. Speed test on VM is 80mbps, it's only 8 on Three while teethering.

 

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andouk
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Message 3 of 35
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Re: Slow Facebook Loading 100mb

It's the address time out and the fact I'm being capped because of network utilisation in my area, too many people on at once, virgin being virgin continue selling without actually making it sustainable

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cje85
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Message 4 of 35
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Re: Slow Facebook Loading 100mb

I've noticed this too and posted about it at http://community.virginmedia.com/t5/Speed/Facebook-slow/td-p/3095853

Something seems to be wrong with VM's connection to fbcdn.net which is where Facebook images/videos are hosted.

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andouk
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Message 5 of 35
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Re: Slow Facebook Loading 100mb

What's more annoying is that you've basically been told there is no problem, so just bare with it, even though there clearly is, whether or not they can replicate it there end is irrelevant, we are the ones reporting the issue, multiple users all with the same issues, stinks of infrastructure problems

 

And another slow speedtest via a wired connection

 

http://www.speedtest.net/my-result/5278348667

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andouk
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Message 6 of 35
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Re: Slow Facebook Loading 100mb

Come 10:30pm when people are not using it as much, speeds are starting to return http://www.speedtest.net/my-result/5278443605


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andouk
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Message 7 of 35
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Re: Slow Facebook Loading 100mb

And it starts all over again
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Forum Team
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Re: Slow Facebook Loading 100mb

Hi andouk, 

 

Thanks for getting in touch, I'm sorry to see you have been having trouble with your connection. 

 

I have taken a look and it seems you're affected by fault ref F004036384 for slow speeds during peak times. This is currently with the planning team and we should have more news on this after 20/07/2016. 

 

Are you finding that you see a difference on a wired connection or is a wired/wireless connection about the same during those times? 

 

I am also going to pop you a PM. Keep an eye out for the Purple Envelope top right hand corner. 

 

Speak to you soon. 

 

Emma

 

 

 

 

 

 


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andouk
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Message 9 of 35
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Re: Slow Facebook Loading 100mb

I only used a wired connection, superhub 1 in modem mode with a router, wireless is obviously slower but it's about the same wired or wireless.

Thanks for the PM will check my account and get back in touch, thanks again Emma
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cje85
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Message 10 of 35
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Re: Slow Facebook Loading 100mb

The Facebook problem is much worse than a standard utilisation problem. When the fault occurs it takes a long time to load images and sometimes fails completely. Other websites are not affected. It seems a link somewhere between Virgin's network and fbcdn.net is congested.