So for the past 2 weeks in the Liverpool area from around 6pm Facebook goes back to the ages of 256k broadband if not worse.
Pages take about 2-3 minutes to load if they load at all, videos constantly buffer, pictures don't load etc
Doing a tracert through windows 7 shows me this, near 200ms to reach back with a request completely timing out, when contacting a virgin address, before anyone actually says it's facebook, it's not (if I use mobile data via phone it runs fine, via Virgin mobile)
Wired connection, no issues with the router or hub in modem mode, seems it's a utilization issue in my area once again, pedalling that 100-200mb to people when you can't actually provide it consistently
It's the address time out and the fact I'm being capped because of network utilisation in my area, too many people on at once, virgin being virgin continue selling without actually making it sustainable
What's more annoying is that you've basically been told there is no problem, so just bare with it, even though there clearly is, whether or not they can replicate it there end is irrelevant, we are the ones reporting the issue, multiple users all with the same issues, stinks of infrastructure problems
Thanks for getting in touch, I'm sorry to see you have been having trouble with your connection.
I have taken a look and it seems you're affected by fault ref F004036384 for slow speeds during peak times. This is currently with the planning team and we should have more news on this after 20/07/2016.
Are you finding that you see a difference on a wired connection or is a wired/wireless connection about the same during those times?
I am also going to pop you a PM. Keep an eye out for the Purple Envelope top right hand corner.
The Facebook problem is much worse than a standard utilisation problem. When the fault occurs it takes a long time to load images and sometimes fails completely. Other websites are not affected. It seems a link somewhere between Virgin's network and fbcdn.net is congested.