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Tower
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Slow Evening Speeds (Area 14)

Happened over the last two evenings, should be getting 60Mbps - instead getting 15Mbps (upload doesn't appear to be affected). It isn't download or upload related as neither have been used over the last 21 hours (since I restarted the router from yesterday), so it isn't throttling - seems to be hitting games though with horrible desync and ping spikes.

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Re: Slow Evening Speeds (Area 14)

Hi Tower

 

Thanks for posting back on the community.

 

Sorry to read that you are experiencing slow broadband speeds during the evenings.

 

When I checked your connection, it does appear to be a high peak time traffic fault in your area causing these slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004024522 and with a review date of 30th November.

 

One of my colleagues will be in touch shortly with more information in regards to this issue.

Regards

Sam


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Re: Slow Evening Speeds (Area 14)

Thanks a bunch!

Happy its being looked into and that it isn't hardware trouble either Smiley Happy
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Re: Slow Evening Speeds (Area 14)

I don't know if its related to this - but we're having some nasty issues currently it seems. My download speed is fine but the upload is struggling and I'm getting quite a bit of packet loss on the upload (varies but seems to avg about 15%).

Started yesterday evening and has persisted through to today. Just made sure the router cables weren't loose (we did some decorating which meant moving things around) and restarted it (plus other network equipment). Tried it through wired, wireless and a different system too - just making sure it wasn't something on my end.

Router is reporting a lot of T3 timeouts it seems.

Upstream

US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 27 28 N/A N/A
Frequency (Hz) 32600000 Hz 25800000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 36.5 dBmV 36.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 124 124 N/A N/A
T4 Timeouts 0 0 N/A N/A

Downstream

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 Hz 251000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 7 1 2 3 4 5 6 8
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -4.2 dBmV -3.9 dBmV -4.4 dBmV -4.9 dBmV -5.5 dBmV -3.7 dBmV -3.7 dBmV -4.8 dBmV
RxMER (dB) 38.2 dB 37.8 dB 37.9 dB 37.8 dB 37.5 dB 38.1 dB 38.3 dB 38.2 dB

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Re: Slow Evening Speeds (Area 14)

Hey Tower,

 

Hope you're well, thanks for getting back in touch Smiley Happy

 

Sorry to hear about the issues you're experiencing, I know there's a fault, but your power levels are out of range when I check today and you're accumulating lots of time-outs, both of which won't help your connection, especially as there's a fault in your area.

 

Let's get someone out to adjust the levels and make sure it's set to perform the best it can.

 

I'll drop you a PM (purple envelope, top right) with the appointment slots.

 

Speak with you soon,

Take care.  

Heather_J

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Forum Team (Retired) Adam_L
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Re: Slow Evening Speeds (Area 14)

Hi Tower, 

Thanks for coming back to us, Heather isn't in at the moment so I've picked this up for you.

I have tested things from here for you and I can see that actually the downstream power levels are all too low and there's a lot of T3 time outs inside the Hubs logs across the upstream channels. I would like to arrange for an engineer to investigate this further for you as they may cause further problems.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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