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TOMMO3108
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Message 1 of 11
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Slow Evening Broadband

50mb package but only seem to get this during the day. Evenings and weekend speeds as low as 3 mbps.

Have seen a lot of posts on this, with the reason being over subscription.

How do i get this resolved? 

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pete7049
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Message 2 of 11
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Re: Slow Evening Broadband

Get religion! Smiley Happy Seriously tho', if it is over subscription, you'll have to wait for VM to get their collective fingers out. Which may take years.

F003443743. December '14 - May '17.
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TOMMO3108
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Message 3 of 11
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Re: Slow Evening Broadband

That seems to be the common response. Migrated from Sky a few years back which was truely woeful. Would move again but a lot of the other ISPs seem to be the same speed wise in the evening. Is that why you haven't moved?

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pete7049
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Message 4 of 11
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Re: Slow Evening Broadband

I've only stayed as I have so much tied up in my old NTL email add'. I've had BT installed for over 18 months, so that I have a usable service at peak times.

F003443743. December '14 - May '17.
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TOMMO3108
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Message 5 of 11
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Re: Slow Evening Broadband

So decent evening speeds in your area with BT?

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pete7049
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Message 6 of 11
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Re: Slow Evening Broadband

Yeah, I'm lucky that I'm fairly close to the street cab'. Also, BT don't over subscribe their service.

F003443743. December '14 - May '17.
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TOMMO3108
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Message 7 of 11
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Re: Slow Evening Broadband

Cheers. I'm near to the roadside cabinet myself, but It doesn't seem to help.

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TOMMO3108
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Message 8 of 11
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Re: Slow Evening Broadband

Mods, any suggestions on improving this?

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TOMMO3108
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Message 9 of 11
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Re: Slow Evening Broadband

Do I need to get customer support to raise ticket to reduce this congestion in my area?

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TOMMO3108
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Message 10 of 11
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Re: Slow Evening Broadband

Seems like I'm having a conversation with myself here. Spoke to first line support yesterday who went through the usual line checks and then came up with the pearler that the slow speeds were caused by an "ongoing upgrade in my area". When I started to question this (speeds were sub 1mb last night), the phone line went dead.

Suffice to say I will be cancelling with Virgin Media as soon as I have another supplier up and running.

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