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AndrewPage
On our wavelength
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Slow Broadband

I pay for 200 Mbs, occasionally get over 50 and never once over 100. This appears to me to be a clear default by Virgin on the contract I've signed. Class action anyone?

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Forum Team
Forum Team
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Re: Slow Broadband

Hello AndrewPage

 

I am sorry you are unable to obtain the higher speeds we will do our best to help. The hub and line are looking good and area traffic is low. Something I notice is some of the Ethernet ports you have connected have only negotiated a 100Mbps speed (orange LED on hub port) and I wonder if this is why you are unable to obtain a higher speed. Typical reasons for this include faulty Ethernet leads, limitations of the Ethernet cards on the device or out of date drivers. Perhaps worth investigating, please keep us updated.

 

Thank you

Nicola

Virgin Media Forum Team
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