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Jamseruk
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Slow Broadband

Paying for 100Mb/s broadband but for the past 3 days my speed has been dropping to 5-20Mb/s. Have tried tests on various devices using both wired (Cat7) and wireless connections.

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Forum Team (Retired) Adam_L
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Re: Slow Broadband

Hi Jamesruk, 

Thanks for your post! Let me start by giving you a warm welcome to our forum community! It's great to see so many new faces helping out around here!

I am sorry top hear that your broadband has become slow, I apologise for any troubles incurred.

I've tested your connection from here and I noticed that your area cable seems to suffer some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours, the reference number for this is F004744374 and is currently scheduled for review around the end of March. 

Thanks for your patience regarding this matter, one of my colleagues will be along with some more information for you. I will need to confirm a few security questions with you before I can pass this onto them as our process for doing so demands.

I will send you a PM (purple envelope at the top) detailing what's needed, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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