A Virgin engineer came out last week to look at our Tivo box which he has swapped and is now working properly.
When he was here he checked our internet speed which was around 30mbs. He then tested the speed from the box in the road outside and got the same reading. We are supposed to get up to 200mbs and are paying for this. He noted that there is a problem on the network and he reported it. We have checked the speed again this morning and it is still no more than 30mbs. I have looked on the Virgin Media website and can't see any service issues in the area - please could you let me know how I go about following this up and finding out what is happening with the network issue?
Really sorry to hear you're experiencing connection issues.
I've located your account and I can see an issue with the network in your area causing intermittent connection - Ref.(F005046179). Our technicians are working to get this resolved as soon as possible and have set a review date of 8th February.
I'll check back with you on the review date to make sure everything is working OK.
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