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Gavturner
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Slow Broadband speed

I am currently having issue with slower internet speeds than I would expect. 

i currently pay for the 200MB but the most I have ever had is 100Mb but on average its around 25MB to 30MB. 

I have ran speed tests on both wired and wireless connections and the speeds are similar. 

Is it a problem with my router ? or is it a service issue?

Can anyone help?

 

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Superuser
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Re: Slow Broadband speed

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If you go to http://192.168.100.1/ to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take up to a week) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Gavturner
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Re: Slow Broadband speed

Hi Scott 

Please see details below

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)283000000235000000243000000251000000259000000267000000275000000291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1913141516171820
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)4.825.625.755.395.455.194.924.54
RxMER (dB)38.2638.2638.2638.2639.4039.4038.6138.26
Pre RS Errors1928106232679600850167506293894140485247335
Post RS Errors2892823012773033042961008

 

Upstream   US-1 US-2 US-3 US-4

Channel TypeN/AN/A2.02.0
Channel IDN/AN/A23
Frequency (Hz)N/AN/A3100000024400000
Ranging StatusOtherN/ASuccessSuccess
ModulationN/AN/A64QAM32QAM
Symbol Rate (Sym/sec)N/AN/A51200005120000
Mini-Slot SizeN/AN/A44
Power Level (dBmV)N/AN/A48.5047.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts3000
T4 Timeouts0000

 

Network Log
First TimeLast TimePriorityError NumberDescription
10/11/2016 09:36:24 GMT10/11/2016 09:36:24 GMTError (4)68010302 
10/11/2016 09:35:49 GMT10/11/2016 09:35:49 GMTError (4)68000407TOD established
10/11/2016 09:35:30 GMT10/11/2016 09:35:30 GMTCritical (3)82000200No Ranging Response received - T3 time-out
10/11/2016 09:35:23 GMT10/11/2016 09:35:23 GMTCritical (3)82000200No Ranging Response received - T3 time-out
10/11/2016 09:35:21 GMT10/11/2016 09:35:21 GMTCritical (3)82000200No Ranging Response received - T3 time-out
10/11/2016 09:35:14 GMT10/11/2016 09:35:14 GMTNotice (6)84000510Downstream Locked Successfully
10/11/2016 09:34:32 GMT10/11/2016 09:34:32 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
10/11/2016 07:36:42 GMT10/11/2016 07:36:42 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
10/11/2016 03:41:05 GMT10/11/2016 03:41:05 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/11/2016 19:49:46 GMT09/11/2016 19:49:46 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/11/2016 04:07:18 GMT09/11/2016 04:07:18 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
05/11/2016 20:51:33 GMT05/11/2016 20:51:33 GMTError (4)68000411TOD error 4610 msec
04/11/2016 08:56:02 GMT04/11/2016 08:56:02 GMTError (4)68010302 
04/11/2016 08:55:28 GMT04/11/2016 08:55:28 GMTError (4)68000407TOD established
04/11/2016 08:55:11 GMT04/11/2016 08:55:11 GMTNotice (6)84000510Downstream Locked Successfully
04/11/2016 08:54:55 GMT04/11/2016 08:54:55 GMTCritical (3)82000600Unicast Maintenance Ranging attempted - No response - Retries exhausted
04/11/2016 08:54:55 GMT04/11/2016 08:54:55 GMTCritical (3)82000300Ranging Request Retries exhausted
04/11/2016 08:54:54 GMT04/11/2016 08:54:54 GMTCritical (3)82000200No Ranging Response received - T3 time-out
04/11/2016 08:54:53 GMT04/11/2016 08:54:53 GMTCritical (3)82000200No Ranging Response received - T3 time-out
04/11/2016 08:54:52 GMT04/11/2016 08:54:52 GMTCritical (3)82000200No Ranging Response received - T3 time-out
 
 
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Superuser
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Re: Slow Broadband speed

Firstly it is not a good idea to post your WAN IP on this public forum and I recommend editing your post to remove your WAN IP from the log.

Power levels look OK, a few T3 errors in the log which might be significant but they are not being reported every day so perhaps not.

You haven't answered my first question, are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)?

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Gavturner
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Re: Slow Broadband speed

Hi Scott 

Thanks for the advice WAN IP Removed.

 

With regards to what time I tend to see slow speeds it varies. 

I does use the internet mostly during peak times but i have tested at 7am previously and still not getting even close to the 200mb I am supposed to be getting. 

I will have to run a few tests at varying times over the next few days 

Cheers 

Gav

 

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Superuser
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Re: Slow Broadband speed

Hi Gav

7am is well off peak so you should be able to get full speed then.  Just checking, the wired speed tests were direct to the hub, not via any third party hardware? e.g. powerline adapters

For a wired connection, speeds not exceeding 100Mbps per second as you describe could be the result of a hardware or software limitation in your kit. Some PC's have network cards that are limited to 100Mbs, or have faulty drivers that can limit speed, or are not configured correctly, or it could be the Ethernet cable that is limited to 100Mbs or is damaged. If the wired connection from the hub to your desktop is showing an orange light on the Ethernet port of your network card, then the hub might only be negotiating a 100Mbs connection.

You could try a test in modem mode to bypass all the hub's router functions and see if that makes a difference.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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