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Marchaen
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Slow Broadband - TW10 Area

Over the last few days I've been receiving slower than expected broadband speeds. I am on the SuperFibre 50 package, but my download speeds are significantly below what I am expecting. The speeds I've been getting are:

24/12/16

22:45 - 15.69 Mbps

25/12/16

00:16 - 19.58 Mbps

27/12/16

11:30 - 9.42 Mbps

11:56 (After carrying out the Service Status test on your website, and being told to wait 10 minutes while you attempt to repair a fault) - 14.40 Mbps

Last week I had an engineer come in and repair a fault with our Hub, which was receiving excessive signal levels. 

I hope this issue can be resolved swiftly.

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Re: Slow Broadband - TW10 Area

Hi Marchaen,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your account and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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