Recently changed to Virgin on the SuperFibre 50 plan. Initially speeds were excellent, getting around 50Mpbs most days. However, for last two/three months this has went down significantly. Where im only getting between 10 & 20Mbps....
Have checked all cables, done reset etc... but to no avail.
Just wondering if is anything else that can do to improve this?
Have tried both wired & wireless, but been very poor recently.
For example this month highest ive tested has been 12.75mbps.... Which is way off what got initially when took out the package. Also notice you now offer 100mbps as bottom broadband in area for new customers.
Could you confirm anything can be done to improve & option to get the 100mbps package at same cost?
I appreciate the tests you have completed so far but the results are still the same.
When you get chance can you complete speed tests whilst the Hub is in modem mode please? This will eliminate other devices connected.
In regards to upgrading to the 100 Mbps broadband package, we are unable to see this information I'm afraid. You can call us on either 150 free from a Virgin Media landline or 0345 454 1111 to discuss this further.
Hope all is well. Thanks for getting back in touch.
I appreciate you posting the speed test results, however these were through wireless.
In regards to testing through modem mode, I was unable to find the IP address that would of been assigned when this was used. It is possible that you tried it however it might not of worked. Are you able to try this again for us please?
After calling helpline, my package got upgraded to 100mbps. Yet still as below getting nowhere near this whether it be wire or wireless... Please can you provide a solution for this, as this is frankly rediculous??
Understand at peak times may not reach these speeds, but have been with virgin 12 months now & these speeds are nowhere near what im paying for.... Copy of speed tests below for info.