Thanks for taking the time to post on the community.
I'm sorry to read you are experiencing an issue with the broadband connection.
From the information you posted it is showing you are only locked onto 1 downstream and upstream. For this I can arrange an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.
I also replied to you on your first thread in regards to slow speeds > Very Slow Broadband. If you can reply back to me on this thread instead of creating multiple one's, that would be helpful as it will be less confusing and we can keep the conversation in one place.