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rsimpson91
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Slooooooow speeds

Hi All,

I live in a houseshare and over the last couple of days the internet has been terrible! Here are the router stats

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)235000000 HzLocked
Ranged Upstream Channel (Hz)24400000 HzSuccess
Provisioning StateOK

Operational

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 235000000 Hz 203000000 Hz 211000000 Hz N/A N/A 243000000 Hz 251000000 Hz 259000000 Hz Locked Locked Locked N/A N/A Locked Locked Locked 5 1 2 N/A N/A 6 7 8 QAM256 QAM256 QAM256 N/A N/A QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 N/A N/A 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 N/A N/A I=12
J=17 I=12
J=17 I=12
J=17 -0.7 dBmV -0.5 dBmV -0.5 dBmV N/A N/A 0.0 dBmV 0.3 dBmV 0.1 dBmV 33.1 dB 33.5 dB 34.1 dB N/A N/A 33.9 dB 34.8 dB 35.3 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

pstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 3 2 N/A N/A 24400000 Hz 31000000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 43.8 dBmV 45.5 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 1 1 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Upstream Burst   Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11) 16QAM 16QAM 16QAM 64QAM 64QAM 64QAM Off Off Off Off Off Off 36 384 384 64 64 64 396 6 6 396 396 396 0 5 5 6 10 9 16 34 34 76 231 236 0 0 0 3 0 18 22 48 48 22 22 22 Fixed Fixed Fixed Short Short Short On On On On On On

Modulation Type
Differential Encoding
Preamble Length
Preamble Value Offset
FEC Error Correction (T)
FEC Codeword Information Bytes (K)
Maximum Burst Size
Guard Time Size
Last Codeword Length
Scrambler On/Off

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEU DOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID252
Max Traffic Rate112640000 bps
Max Traffic Burst10000 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID251
Max Traffic Rate6320000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bps
Scheduling TypeBestEffort

 

I have tried restarting the router - each time i restart it chucks out this message

Network Log

First TimeLast TimePriorityError NumberDescription
 14/10/2016 19:55:58  14/10/2016 19:55:58  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
 14/10/2016 19:56:34  14/10/2016 19:56:34  Warning (5)  2436694062  Unicast DSID PSN startup error 

 

current speeds are

[URL=http://www.broadbandspeedchecker.co.uk][IMG]https://www.speedcheckerapi.com/Images/253799347.jpg[/IM...]

 

 

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rsimpson91
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Re: Slooooooow speeds

can anyone help please? still very slow this evening
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Forum Team
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Re: Slooooooow speeds

Hello rsimpson91,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the connection problems you're experiencing, I know it's frustrating.

 

I've taken a look at your Superhub and at first look, everything looks good.

 

Are you using a wireless or hard-wired connection? Are you having problems on multiple devices or just the one?

 

Please get back to us so we can continue to investigate.

Take care.

Heather_J

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