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leolondres2004
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Services: internet Speed and Service quality

Is it, in virgin media someone on the other side when writing or calling? (Complaints or irritating calls) Or is it a machine or a robot?: It seems, nobody cares, whatever happening.

Almost every day my internet is usually almost a percentage or a tenth of what I paid for…Nothing happens according to Virgin…Service o.k. No problem is detested…Fully O.k.! If I pay 50mbs and I only get 20 or less y regularly 1 or I get cut off… They promised me upgraded to 70mbs for free from last year and before, but was only fake…Prices they go up, even if they do not have full service, but service unacceptable. My next bill full price £31.24, even if you I do not have the full service.  Sometimes they call me and they want me to pay more and they give me more services (When they do not give me the one I'm already paying for) I have lost my patience and trust with Virginmedia.  I think they should improve what I am already paying.

And ask me if I would recommend Virgenmedia? ... Not with those services you have been giving me. I pay for 50mbs not 20 or less. Maybe the media or “watchdog” will be interested in this.

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stevedh2
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Message 2 of 6
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Re: Services: internet Speed and Service quality

Are you connected Via  wifi or ethernet cable, if Wifi what are your wired speeds?

Do you have these bad speeds all the time, or just in evenings and weekends?

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leolondres2004
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Re: Services: internet Speed and Service quality

I am connected internet cable and your Mordern. I’m the luckiest of the family (if that is luck of less than 20mbs or 1mbs or no internet often) The Wi-Fi is sometimes as non-existent for the family. According to you it is the Virgin Media: Modern superfast family broadband... ha, ha

Thousands of times they told me that you have problems in the cabling updating in my district (S.E.26). That to hold a little more and when it was solved they would give me 70mbs for the same price. Everything will be expected to be ok and finish for January or February the maximum. I still have the same problems, Most of the time less than 20mbs and from time to time it cuts, returns to 50mbs and drops to 20 or less. What more excuses?

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leolondres2004
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Re: Services: internet Speed and Service quality

Find a copy of the internet speed that you have been given me of poorer quality and dates. Do you think it’s right to pay 50Mbps?

Current network History (Virgin)

Network    Date               Delay    Download      Upload

Ethernet 12/03/2017     33ms     6.53Mbps       2.77Mbps

                 10/03/2017     475ms   0.91Mbps       0.62Mbps

                  02/03/2017    368ms   1.05Mbps       1.34Mbps

                  01/03/2017     34ms     2.88Mbps       2.28Mbps

                  26/02/2017     556ms   0.56Mbps       0.48Mbps

                  24/02/2017    1012ms  0.22Mbps       1.32Mbps

                  13/02/2017     394ms    5.33Mbps      2.59Mbps

                  03/02/2017     499ms    1.16Mbps      1.06Mbps

                   31/01/2017     601ms    0.71Mbps      0.76Mbps

                   27/01/2017     640ms    0.93Mbps      0.05Mbps

                   26/01/2017     610ms    0.75Mbps      0.39Mbps

                   07/01/2017     32ms       6.85Mbps      2.32Mbps

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leolondres2004
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Re: Services: internet Speed and Service quality

14-Mar-2017
Another depressed day with your Virgin internet speed:
Download speed: 2.00Mbps Upload: 2.55Mbps
Why if I pay 50Mbps you do this?
Are you going to solve your problems? I've waited patiently since September 2016.
They will not expect me to pay 50Mbps if I only get less than a 10% of the Mbps
Please solve your problems!
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Forum Team
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Re: Services: internet Speed and Service quality

Hello Leolondres2004,

Thanks for getting in touch Smiley Happy

Sorry to hear about the problems with your internet speed, I know how frustrating this can be.

I've taken a look into this and I can see the fault in your area that is responsible for causing slow speeds, especially during peak time hours. The fault ref is: F004488084 and it's due for review on the 29th March.

Would you please bump your post on or after the review for an update.

Thanks for your patience,

Take care.

 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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