Thanks for reply, I had an engineer out Thursday and the guy was great he spent over two hours outside and 4 trips upto my top flat and managed to get my connection sorted. Only for me to come home today and I'm offline again! Please help. Thanks in advance.
It's cool kev I'm up and running again after switching off and on again. Btw your engineer's name was Ross Id 71763 He was a 5 star guy and an absolute asset to Virgin media. I'll be giving him 10/10 whenever I receive questionnaire. Thanks Col.