Thanks for taking the time to post on the community.
I'm sorry to see that you are having issues with your broadband connection.
Looking at your account, I can see that you are being affected by a high peak time traffic fault in your area. The reference number is F004749079 and has a review date of 8th February. As this is a review date it can be subject to change due to the work that is required to improve bandwidth.
One of my colleagues will be in touch with more information.