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gingerbones
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Same old problem Broadband SLOWER than dial up!

Once again I have to post on here with the same problem

I am paying for 100mb and at the moment i am currently getting 2.21mb this is totally unacceptable

I cannot watch netflix or skype any family as its so bad. Is anyone else suffering this problem looks like I will be demanding yet another refund.

Moderators please respond asap.

Thank you

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Superuser
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Re: Same old problem Broadband SLOWER than dial up!

Guessing you are in Edinburgh and the faults still open.

Another month on the phone for a service credit...

F003034988 is the last F number I can turn up for it.

 

 


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Forum Team
Forum Team
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Re: Same old problem Broadband SLOWER than dial up!

Hello gingerbones,

 

Thanks for your post Smiley Happy

I'm really sorry to hear that you're experiencing slow speeds, I completely understand how frustrating this is.

I've checked your connection and noticed that fault: F004891809 is present in your local area and is due to be reviewed on the 1st Feb. This fault is responsible for causing slow speeds, as I'm sure you already know.

Please accept my apologies and get back in touch on or after the review date for an update.

Appreciate your patience,

Take care.

Heather_J

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