Re: Same old problem Broadband SLOWER than dial up!
Thanks for your post
I'm really sorry to hear that you're experiencing slow speeds, I completely understand how frustrating this is.
I've checked your connection and noticed that fault: F004891809 is present in your local area and is due to be reviewed on the 1st Feb. This fault is responsible for causing slow speeds, as I'm sure you already know.
Please accept my apologies and get back in touch on or after the review date for an update.
Appreciate your patience,
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