Menu
Reply
  • 2
  • 0
  • 0
shazada1004
Joining in
112 Views
Message 1 of 4
Flag for a moderator

SPEED Very Very SLOW

I HAVE 50MB CONTRACT BUT MOST OF TIME I GET VERY SLOW SPEED ARUND TO 1.53 MB TO 2.5 MOST OF TIMES. I LOVE TO CANCEL!  MY CONTACT   THESE ARE  MY RESULTS

1/15/2017 1:46 PM GMT 82.37.208.111 3.73 Mb/s 3.17 Mb/s
1/15/2017 1:36 PM GMT 82.37.208.111 2.20 Mb/s 3.14 Mb/s
1/15/2017 1:21 PM GMT 92.232.238.163 5.84 Mb/s 3.17 Mb/s
1/15/2017 1:17 PM GMT 92.232.238.163 4.85 Mb/s 3.19 Mb/s
1/15/2017 1:15 PM GMT 92.232.238.163 5.51 Mb/s 3.15 Mb/s
1/15/2017 1:07 PM GMT 82.37.208.111 7.27 Mb/s 3.16 Mb/s
1/15/2017 12:51 PM GMT 82.37.208.111 5.41 Mb/s 3.17 Mb/s
1/15/2017 12:37 PM GMT 82.37.208.111 5.54 Mb/s 3.14 Mb/s
1/15/2017 12:22 PM GMT 82.37.208.111 3.48 Mb/s 3.13 Mb/s
1/15/2017 12:17 PM GMT 82.37.208.111 2.95 Mb/s 3.12 Mb/s
1/15/2017 12:15 PM GMT 82.37.208.111 2.35 Mb/s 3.14 Mb/s
1/15/2017 7:37 AM GMT 82.37.208.111 54.69 Mb/s 3.17 Mb/s
1/11/2017 10:35 PM GMT 79.74.85.39 13.17 Mb/s 0.76 Mb/s
1/11/2017 9:18 PM GMT 82.37.208.111 1.79 Mb/s 3.13 Mb/s
1/11/2017 9:17 PM GMT 82.37.208.111 1.53 Mb/s 3.05 Mb/s
1/11/2017 9:15 PM GMT 82.37.208.111 1.64 Mb/s 2.93 Mb/s
1/11/2017 9:09 PM GMT 82.37.208.111 1.77 Mb/s 3.15 Mb/s
1/11/2017 9:05 PM GMT 82.37.208.111 1.67 Mb/s 3.14 Mb/s
1/11/2017 9:03 PM GMT 82.37.208.111 1.47 Mb/s 0.75 Mb/s
1/11/2017 8:52 PM GMT 82.37.208.111 1.90 Mb/s 3.17 Mb/s
1/11/2017 8:48 PM GMT 82.37.208.111 2.06 Mb/s 3.14 Mb/s
1/11/2017 8:46 PM GMT 82.37.208.111 1.91 Mb/s 3.18 Mb/s
1/11/2017 8:45 PM GMT 82.37.208.111 2.00 Mb/s 3.15 Mb/s
1/11/2017 8:37 PM GMT 82.37.208.111 1.42 Mb/s 3.14 Mb/s
1/11/2017 8:36 PM GMT 82.37.208.111 1.52 Mb/s 3.12 Mb/s
1/11/2017 8:29 PM GMT 82.37.208.111 1.68 Mb/s 3.15 Mb/s
1/11/2017 8:22 PM GMT 82.37.208.111 1.96 Mb/s 3.15 Mb/s
1/11/2017 8:20 PM GMT 82.37.208.111 2.16 Mb/s 3.16 Mb/s
1/11/2017 8:16 PM GMT 82.37.208.111 1.88 Mb/s 3.13 Mb/s
1/11/2017 8:08 PM GMT 82.37.208.111 3.36 Mb/s 3.16 Mb/s
1/11/2017 8:03 PM GMT 82.37.208.111 3.47 Mb/s 3.11 Mb/s
1/11/2017 8:02 PM GMT 82.37.208.111 3.70 Mb/s 3.14 Mb/s
1/11/2017 12:51 PM GMT 82.37.208.111 55.61 Mb/s 3.16 Mb/s
1/11/2017 10:46 AM GMT 82.37.208.111 54.79 Mb/s 3.16 Mb/s
1/10/2017 9:12 PM GMT 79.74.85.39 13.15 Mb/s 0.87 Mb/s
1/10/2017 9:08 PM GMT 82.37.208.111 2.65 Mb/s 3.10 Mb/s
1/10/2017 9:02 PM GMT 82.37.208.111 2.72 Mb/s 3.14 Mb/s
1/10/2017 8:46 PM GMT 82.37.208.111 3.03 Mb/s 3.04 Mb/s
1/10/2017 8:10 PM GMT 82.37.208.111 1.73 Mb/s 3.10 Mb/s
1/10/2017 8:06 PM GMT 82.37.208.111 1.94 Mb/s 2.98 Mb/s
1/10/2017 8:03 PM GMT 82.37.208.111 4.55 Mb/s 3.09 Mb/s
1/10/2017 8:02 PM GMT 82.37.208.111 6.40 Mb/s 3.05 Mb/s

0 Kudos
Reply
  • 8.3K
  • 518
  • 2.3K
Superuser
Superuser
98 Views
Message 2 of 4
Flag for a moderator

Re: SPEED Very Very SLOW

Judging by those speed tests your area is suffering from what VM refer to as overutilisation, characterised by poor speeds at peak times (there are three tests outside of peak times and all show you getting better than 50Mbps)

Leaving is a pretty good idea.

 


  • 2
  • 0
  • 0
shazada1004
Joining in
76 Views
Message 3 of 4
Flag for a moderator

Re: SPEED Very Very SLOW

VM INTERNET SPEEDS AS ON THAY WEBSITE

Average download speed at peak times (8pm-10pm)
45.82Mbps

Average Download speed over 24Hr
51.35Mbps

Average upload speed at peak times (8pm - 10pm)
Up to 3Mbps

Average upload speed over 24Hr
3.08Mbps

Super Fibre 50 Up to 50Mbps 3.05Mbps

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
49 Views
Message 4 of 4
Flag for a moderator

Re: SPEED Very Very SLOW

Hiya shazada1004,

 

Welcome to the community. It's nice to have you here.

 

My apologies that you are experiencing slow broadband speeds.

 

When I checked the network, there is a high peak time traffic fault in your area which can cause slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003525549 and has a review date of 26th April.

 

At the moment the Hub is showing as offline and I am unable to see if there is anything else impacting your connection. Are you able to post your router information for me to check this please? To do this type in 192.168.0.1 in the address bar, no need to sign in and in the middle click on Check router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply