I have recently moved to Earls Court and started the 100Mb/s package with Virgin, but in the evenings (the only time I'm home and able to make use of what I'm paying for) I get terrible download speeds (link to speedtest: http://www.speedtest.net/my-result/5628412936). This is less that 2% of the line speed I pay so much for!
I have posted in a similar thread asking if the supposed maintenance issues (initiated circa 2014) in the area are resolved but have received no response.
Do other Earls Court users have the same problem?
Is there a Virgin employee here who can help sort this out?
Unless this is solved quickly I think it would be worth simply cancelling the contract and using a different ISP.
Thanks for getting back in touch I hope you don't mind me picking up your thread, Sam is off today.
It does appear that there was an issue flagged to our network engineers after your original post, this is due to slow peak-time speeds. They are currently working to carry out broadband upgrades to support an increased demand for our services in your area. Once this is resolved the peak-time speeds should return to normal.
The reference for the ongoing work is F004836430 and the current review date is 22nd February. I've sent your details to a colleague who'll be in touch with you via PM to discuss your credit options for the duration of this issue. They'll also be able to provide you with updates at the next review date.