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cammy01
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SLOW BROADBAND

My broadband is consistently slow. Never reaches anywhere near the supposed 150mpb.Each time I run a test I get a message saying there is a problem and will be sorted. This never happens. It's like money down the drain every month. Have contacted Virgin but it is the usual switch off and on but this is of no use!! 

 

 

 

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Re: SLOW BROADBAND

Hi cammy01,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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