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Thomask556
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SLOW BROADBAND DOWNLOAD SPEED FOR THE MILLIONTH TIME ON 200MB

Hi Again For The Millionth Time My Service is Running Absolute Rubbish Again,

last week i had some problems but  all settled down and my services was achieving 219mbs down and 12.8 up for the best part of a week. they way its used to run but again its dipping way down below average running between 60-75-107-155mbs down and 10.2-12.8 up way below my promised speeds. extremely not happy chappy at all and its doing my head in. im just not getting what am paying for witch is considerable ££ pricey.  All Testing done via wired connection Gigabit Ethernet cat-6e. super hub 2ac is connected directly to the isolator no extensions splitters etc. is my area over subscribed or something ? and or >?

Sorry for the multiply posts. but eh  i just got ignored on my last post last week   

Thanks for looking 

service status is all within spec. 

_____________________________________________________________________________

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID139101112141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.422.262.262.412.442.412.252.31
RxMER (dB)38.6137.9437.9437.9438.6138.9838.6138.26
Pre RS Errors13671769299179292368
Post RS Errors00000000

 

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Forum Team
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Re: SLOW BROADBAND DOWNLOAD SPEED FOR THE MILLIONTH TIME ON 200MB

Hi Thomask556,

Honest apologies for your broadband speed problems. I'll do what I can to help but need to mention something in private first. Please read my PM (purple envelope icon, top right of page) and keep me updated.

Many thanks Smiley Happy


Jen
Forum Team



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Thomask556
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Re: SLOW BROADBAND DOWNLOAD SPEED FOR THE MILLIONTH TIME ON 200MB

hi i have pm you back. i need sort something out on my account before can continue trouble shooting...    

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