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Amy3
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SICK of spinning wheels !! give us what we PAY for

Seriously NOT HAPPY with virgin. "up to" speeds are a joke. GIVE US WHAT WE PAY FOR. this is the 3rd time I've complained, its NEVER fixed, always delayed. always excused. I'M SICK of it. the second my contract is over, i'm OUT. EVEN satellite has to be better than this.  I mean, tell me there is a solar flare, an Electromagnetic pulse, a plane crash, an electrical fault, some kids vandalized the box in our neighborhood....a SOMETHING, be creative, at least i can work with that.

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Re: SICK of spinning wheels !! give us what we PAY for

Hi Amy3,

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Sorry to hear about the problems with your connection. I've just taken a look and noticed that your downstream power levels are out of range. I'll need to arrange for an engineer to call around to investigate further. I'll send you the appointment info via PM (purple envelope, top right).

Speak soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Re: SICK of spinning wheels !! give us what we PAY for

Hello Amy3,

Hope you're well Smiley Happy

It's been a few days since we last spoke so I just wanted to pop by and see how you're getting on.

If you still need help with this, please just ask.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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