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sikterlem25
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SHOCKING UNUSABLE SPEEDS Bradford BD4 area code 14

Paying for 100mbits service during week after 4pm getting about 4-6 Mbits same on weekends shocking service moved from bt in may already regretting it. Any info would be appreciated.
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Forum Team (Retired) Adam_L
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Re: SHOCKING UNUSABLE SPEEDS Bradford BD4 area code 14

Hi sikterlem25, 

Thanks for the post! Let me start by giving you a warm welcome to our forum community! It's great to see so many new faces around here!

I am sorry to hear about your slow speeds issues, I apologise for any troubles incurred.

I have tested your connection from here and I can see that your area cable seems to be suffering some load issues, especially during the peak times. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours. The reference number for this is F003312502 and is currently scheduled for a review around the end of December.

One of my colleagues will be in touch with more information, thanks for your patience with this matter.

Take care, 

Thanks, 

Adam.


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