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KHBel
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SG1 - Area: 24 - Constant Dropouts - Poor Speeds

Good Afternoon.

For the past week we have been experiencing loss of internet access while the internal network remains stable and reliable. When Internet access is up the speeds are atrocious.

Drop outs last from between 30seconds to several hours and occur at all parts of the day.

Resetting the router sometimes gives a connection for a short while which is how I am able to make this post.

Info From Router (Model 2ac):

Downstream Channels

Lock Status

Channel ID

Frequency

Modulation

Rx Power

RxMER

Pre RS Errors

Post RS Errors

Locked

39

251000000 Hz

256 QAM

-17.5 dBmV

 32.2 dB

404417

85344

Locked

37

235000000 Hz

256 QAM

-16.8 dBmV

 32.4 dB

1015256

215656

Locked

38

243000000 Hz

256 QAM

-17.8 dBmV

 31.5 dB

938744

130042

Locked

40

259000000 Hz

256 QAM

-17.4 dBmV

 32.0 dB

532649

117821

Locked

41

267000000 Hz

256 QAM

-17.5 dBmV

 31.8 dB

929272

293465

Locked

42

275000000 Hz

256 QAM

-17.1 dBmV

 31.8 dB

816958

289494

Locked

43

283000000 Hz

256 QAM

-17.6 dBmV

 31.4 dB

1145612

288776

Locked

44

291000000 Hz

256 QAM

-17.2 dBmV

 31.5 dB

980706

290835

 

Locked

57

46200000 Hz

ATDMA

54.0 dBmV

64QAM

6400000 Hz

5120 Ksym/sec

NotLocked

0

0 Hz

 

0 dBmV

 

 

0 Ksym/sec

NotLocked

0

0 Hz

 

0 dBmV

 

 

0 Ksym/sec

Locked

59

32600000 Hz

ATDMA

54.0 dBmV

64QAM

6400000 Hz

5120 Ksym/sec

 

Thank you for any assistance you can provide.

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pete7049
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Re: SG1 - Area: 24 - Constant Dropouts - Poor Speeds

Hi. By any chance are you in the Wisden Road area? We've had problems here for ages.

F003443743. December '14 - May '17.
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KHBel
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Re: SG1 - Area: 24 - Constant Dropouts - Poor Speeds

Hi pete7049

Sadly I'm from another part of town.

But based on your shared experience I decided to go and speak to some neighbours. No one else is experiencing the same issue as me.

 

 

 

 

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pete7049
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Re: SG1 - Area: 24 - Constant Dropouts - Poor Speeds

Worth a try mate. Smiley Wink You'll have to wait for a week or so for VM to get back to you on here (Don't bump your post, as it'll go to the back of the line.). Good luck!

F003443743. December '14 - May '17.
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BrianY
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Re: SG1 - Area: 24 - Constant Dropouts - Poor Speeds

Just looking at your power levels KHBel: Both upload and download levels are way out!
You need to get a technician out to adjust.
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Forum Team (Retired) Adam_L
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Re: SG1 - Area: 24 - Constant Dropouts - Poor Speeds

Hi KHBel, 

Thanks for letting me know about your issues with your constant drop outs. I apologise for any inconvenience caused.

I have had a look over your connection from here and I can see that both of your upstream power levels are too high and an engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top, detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam.


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