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xBenHx
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SE9 Area 21 Peak Time Speeds

This fault has been ongoing for a long time, I feel like Virgin Media haven't communicated with me very well on this issue. Anyway, I recieve incredibly low speeds, as low as 3Mb at peak time, every peak time, I'm on the 200Mb package, just want to know what's going on really
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Flesh
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Re: SE9 Area 21 Peak Time Speeds

Im 21 too, how is it today because right now it's been down since 7am.

I say we all just leave virgin, its thievery.
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xBenHx
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Re: SE9 Area 21 Peak Time Speeds

Mine rarely completely goes off, thank God. But yeah I agree it's very very poor service from Virgin and I will probably leave asap
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Re: SE9 Area 21 Peak Time Speeds

Hi there xBenHx,

Thanks for taking the time to post back on the community.

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003918351 and has a review date of 29th March. As this is a review date it can be subject to change. These faults will affect cable lines and not area reference numbers, these are just for billing use only.

To discuss this further I have sent you a PM (purple envelope icon, right corner).

Hope to hear from you soon

Sam


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