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barnsleybakers
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S75 poor speeds after new recent installations

Package is up to 100MB but after Virgin have recently extended up to the top of Ripley Grove my download speeds have plummited and last night and this morning can only get 4.5MB which is going back 10 years, is this just me or is anyone else noticing this in S75 postcode

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Superuser
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Re: S75 poor speeds after new recent installations

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

If you go to http://192.168.100.1/ to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screen shots if that is easier.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take up to a week) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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barnsleybakers
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Re: S75 poor speeds after new recent installations

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)267000000275000000283000000291000000299000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID3536373839404142
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)4.394.224.014.134.243.853.683.89
RxMER (dB)37.6437.3636.8437.0938.2638.2638.2638.26
Pre RS Errors2660299322461435300996285321
Post RS Errors278281304287298991279318
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barnsleybakers
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Re: S75 poor speeds after new recent installations

The speed test is run on my desktop on an ethernet connection, just ran it now and got 5.9 MB down and 3.6 up speeds

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Superuser
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Re: S75 poor speeds after new recent installations

Downstream power levels look OK.  If you can post the Upstream and Network Log sections as well, that might show something.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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barnsleybakers
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Re: S75 poor speeds after new recent installations

Upstream

Upstream   US-1 US-2 US-3 US-4
Channel Type2.0N/AN/A2.0
Channel ID12N/AN/A11
Frequency (Hz)25800000N/AN/A32600000
Ranging StatusSuccessOtherOtherSuccess
Modulation16QAMN/AN/A16QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)42.75N/AN/A43.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts2000
T4 Timeouts0000
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barnsleybakers
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Re: S75 poor speeds after new recent installations

Network Log

Network Log
First Time Last Time Priority Error Number Description
06/11/2016 09:30:57 GMT 06/11/2016 09:30:57 GMT Error (4) 68010302 DHCP WAN IP - 82.47.******
06/11/2016 09:29:59 GMT 06/11/2016 09:29:59 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
01/11/2016 23:29:11 GMT 01/11/2016 23:29:11 GMT Warning (5) 66050310 Auth Success - Web login successful.
01/11/2016 23:20:51 GMT 01/11/2016 23:20:51 GMT Warning (5) 66050310 Auth Success - Web login successful.
01/11/2016 23:16:52 GMT 01/11/2016 23:16:52 GMT Error (4) 68010302 DHCP WAN IP - 82.47.******
01/11/2016 23:16:10 GMT 01/11/2016 23:16:10 GMT Error (4) 68000407 TOD established
01/11/2016 23:16:00 GMT 01/11/2016 23:16:00 GMT Notice (6) 84000510 Downstream Locked Successfully
01/11/2016 23:14:43 GMT 01/11/2016 23:14:43 GMT Error (4) 67070100 DBC-ACK not received
01/11/2016 23:13:42 GMT 01/11/2016 23:13:42 GMT Error (4) 67070100 DBC-ACK not received
01/11/2016 23:12:37 GMT 01/11/2016 23:12:37 GMT Error (4) 67070100 DBC-ACK not received
01/11/2016 23:11:36 GMT 01/11/2016 23:11:36 GMT Error (4) 67070100 DBC-ACK not received
01/11/2016 23:10:31 GMT 01/11/2016 23:10:31 GMT Error (4) 67070100 DBC-ACK not received
01/11/2016 23:09:29 GMT 01/11/2016 23:09:29 GMT Error (4) 67070100 DBC-ACK not received
01/11/2016 23:08:28 GMT 01/11/2016 23:08:28 GMT Error (4) 68010302 DHCP WAN IP - 82.47.******
01/11/2016 23:08:26 GMT 01/11/2016 23:08:26 GMT Error (4) 67070100 DBC-ACK not received
01/11/2016 23:07:48 GMT 01/11/2016 23:07:48 GMT Error (4) 68000407 TOD established
01/11/2016 23:07:35 GMT 01/11/2016 23:07:35 GMT Notice (6) 84000510 Downstream Locked Successfully
 
[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]
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Superuser
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Message 8 of 10
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Re: S75 poor speeds after new recent installations

Firstly it is not a good idea to post your WAN IP on this public forum and I was going to recommend editing your post to remove your WAN IP from the log but I can now see that it has been edited for you (Thanks @Ralph_R).

Upstream power levels look OK, the "DBC-ACK not received" errors on the log aren't a good sign although they are from 10 days ago.

Probably best to wait and see if somebody from the forum team can see any issues when they run their checks.

@ModTeam Please can you ask somebody from the forum team to take a look at this thread as @barnsleybakers has waited a week and by posting today has inadvertently bumped this thread to the bottom of the forum team's list and possibly another week of waiting.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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barnsleybakers
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Re: S75 poor speeds after new recent installations

(Thanks @Ralph_R). Cheers from myself too

 

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Forum Team
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Re: S75 poor speeds after new recent installations

Hi barnsleybakers,

 

Thanks for keeping in touch, I'm sorry to see you have been having trouble with your speeds. 

 

I have taken a look and it seems you are affected by fault ref F003669611, for slow speeds at peak times. 

 

I have popped the details across to the team that deals with this type of issue and they will contact you as soon as they can with more details. We should know more about the progress of the fault after 14/12/2016, the team will keep you updated. 

 

Do you find the speeds are slow at any other time of day? 

 

Keep us posted. 


Emma


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