30mbps for 200mbps yeah that isn't always the best to look at, when you did the speed test what device did you do this on? and are you aware of what the connection speed is for that device? for example is the WiFi device connect on a 2.4Ghz frequency with not the greatest range or has a Laptop / Computer with a wired connection got a limited connection speed for the port or software wise with the "Duplex"? I'd suggest first of all trying to test the speed with multiple devices and have you checked if there are any current VM faults in your area for BroadBand?
Also to be honest I also just a did a speed test for comparison on SpeedTest.net and got 40Mbps down.. which is a little low seems Speedtest locations may be having a little problem to be honest. - Try beta.speedtest.net as I got 211Mbps on that test multiple times without fail. (Always try alternatives) it's not always VM's fault <3
I'd did the speed test on Wired Ethernet connection, capable of at least 100 Mb/s maybe 1Gb/s. So the internal network isn't the issue. The computer and OS isn't too. I've previously had a reliable 200+Mb/s connection, at most times of the day, occasionally 150Mb/s,
Been on 150 to Virgnmedia. The customer service, did a test and tweaked some dials that should give a better Signal To Noise Ratio.
Also informed be that apparently they are working on upgrading the cables in my area. Work start ~1 Jan 2017 should be finished 1 Feb 2017
From when you pointed this out last night I had the same problem with speeds but not from what Virgin Media was providing from what http://speedtest.net was showing me using another speed test provider / location did yield better results (200Mbps) what you would expect.
AdamPanic2013 wrote: I have been using those SpeedTest for my values. Currently there at about half it should be.
That's fair enough I just wouldn't take those values for granted, I'd try other speed test sites and Speedtest.net is not what is used to be i'd go for beta.speedtest.net if you would like to stay with them they focus on that much more.
I'd always do my tests on OVH.net first, it's using OVH own servers and not allowing others to host for it (Less chance for downtime / failure)
"I have not failed. I've just found 10,000 ways that won't work." - How everyone in a technical field should think.
I'm sorry to hear you're suffering problems with your speeds at the moment, I understand how frustrating this can be and will see what I can do to help.
I've run some initial diagnostics and I can see the issue that your were told of on the phone. I've also tested your hub to ensure there aren't any other issues affecting the connection, everything looks good there.
With regards the issue you were informed of, our engineers are currently planning to undertake some broadband upgrades to support the increased demand for our services in the area. Once this work is completed you'll find that speeds return to normal. The impact of these issues should only affect speeds during peak times.
The reference for the work is F004150410 and the current review date is 1st February, as you were advised. I've passed your details over to a colleague who'll be in touch about a loss of service credit and they'll provide updates when we know more on the next review date. Feel free to bump this thread if you have further questions or if you'd like to check for updates.