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Fibre optic
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Registered: ‎31-01-2012
Message 71 of 76 (101 Views)

Re: Rubbish speeds in Norwich NR5

Thanks Josh. Are you able to see if there are any plans to upgrade my area with new equipment and more downstream channels?

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Forum Team
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Registered: ‎07-04-2015
Message 72 of 76 (83 Views)

Re: Rubbish speeds in Norwich NR5

Hi there mike_,

 

Thanks for getting back to us.

 

From checking the fault ticket, there are plans to grow and upgrade the network in March. Unfortunately we do not have any further details than this, I'm sorry.

 

Please feel free to post back here for an update.

 

Regards

Sam


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Fibre optic
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Registered: ‎31-01-2012
Message 73 of 76 (68 Views)

Re: Rubbish speeds in Norwich NR5

Hi, Is there any update on the fault?

 

6147815209

 

My peak time download speeds are now worse than the first ADSL connection I had back in 2003.

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Forum Team
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Registered: ‎07-04-2015
Message 74 of 76 (57 Views)

Re: Rubbish speeds in Norwich NR5

Hi mike_,

 

Hope all is well. I appreciate you posting back here for an update.

 

Looking at the high peak time traffic fault (F004841269) and our engineers are still working on this to improve bandwidth with a review date of 5th April.

 

Apologies for the delay and inconvenience caused.

Regards

Sam


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Fibre optic
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Registered: ‎31-01-2012
Message 75 of 76 (48 Views)

Re: Rubbish speeds in Norwich NR5

Hi Samantha,

 

April 5th has passed, is there any update on this ticket?

We also had a 3hr outage on 3rd April.

 

Regards,

Mike

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Forum Team
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Registered: ‎01-12-2014
Message 76 of 76 (30 Views)

Re: Rubbish speeds in Norwich NR5

Hello again Mike,

Hope you're well Smiley Happy

Sorry to hear about the fault in your area. I've checked on this and I can see the fault has been reviewed and is still on-going, therefore it's going to be reviewed again on the 26 APR 2017.

I appreciate your continued patience,

Take care.

Heather_J

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