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Registered: ‎18-01-2014
Message 31 of 76 (447 Views)

Re: Rubbish speeds in Norwich NR5

Yep it's worse now than it ever has been......Every time we phone up they suggest to open ports, close ports, nothing is their fault........I used to like Virgin Media but all they seem to do is **bleep** us around!!! I'm more disillusioned with the company now than I ever have been!!!

 

To be given ANOTHER date to July is outrageous.....If we get to July and they then give us another date then I am going to the Ombudsman to put in an official complaint and get myself released from my contract with no penalty.  Why should I pay for a service that I am not getting.

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Registered: ‎01-12-2014
Message 32 of 76 (430 Views)

Re: Rubbish speeds in Norwich NR5

Hey Both, 

 

Thanks for posting Smiley Very Happy

 

I can completely understand your frustrations and I sincerely apologise for the inconvenience the fault in your area is causing. I know that you've both been told July for a review date, but if you would like regular progress updates, please feel free to bump this post.

 

If there is anything we can do to help or if you have any further questions please let us know.

 

Thanks for your patience,

Take care.  

Heather_J

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Fibre optic
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Registered: ‎31-01-2012
Message 33 of 76 (416 Views)

Re: Rubbish speeds in Norwich NR5

*bump*

 

Please could we have a progress update? Speeds were down to 2Mb (on a 152Mb connection) last night, and may sites were timing out or taking ages to load. There was also a 30 minute outage on Sunday evening.

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Message 34 of 76 (401 Views)

Re: Rubbish speeds in Norwich NR5

Hi Mike_,

 

Thanks for coming back to us here and posting. There's nothing new currently as far as an update does , the date for review is as follows:-

 

29 JUL 2015 

 

Many thanks. 

 

Ben


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Registered: ‎31-01-2012
Message 35 of 76 (357 Views)

Re: Rubbish speeds in Norwich NR5

Any updates?

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Registered: ‎16-05-2015
Message 36 of 76 (348 Views)

Re: Rubbish speeds in Norwich NR5

I was very excited when I got 15mb on Sunday. First time over 7mb in months!! I thought the end was in sight...Today however it's at 0.15mb. If it works at all Smiley Sad

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Message 37 of 76 (338 Views)

Re: Rubbish speeds in Norwich NR5

Hey mike_, 

 

Thanks for getting back in touch, I hope you're well Smiley Happy

 

I'm sorry to report that the fault ticket hasn't yet been updated but we're expecting a progress report on the 29th July. 

 

Please bump this thread on or after the 29th and we will check again and update you accordingly. 

 

Really sorry for the continued inconvenience and thank you very much for your patience. 

 

Speak with you soon, 

Take care. 

Heather_J

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Registered: ‎31-01-2012
Message 38 of 76 (305 Views)

Re: Rubbish speeds in Norwich NR5

There was a "change disruption" in my area today, ref C00615937. Is this related? Are works finally being carried out? Please tell me the end is in sight...

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Registered: ‎07-04-2015
Message 39 of 76 (292 Views)

Re: Rubbish speeds in Norwich NR5

[ Edited ]

Hi mike_,

 

Thanks for bumping the thread.

 

The reference number you've provided shows there were extra downstreams added to your local cable. You may find with the added channels it could possibly be faster than before. This is not to say it's been completely fixed at this point.

 

The networks team will now monitor the network for improvements. I suggest you do the same too. The main fault (Ref: F003346711) is due for review on 29th July 2015. We should know more after this date.

 

I'll now move this post to a special team who are dealing with this further. They'll be in touch shortly.

 

Thanks


Rich
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Registered: ‎31-01-2012
Message 40 of 76 (230 Views)

Re: Rubbish speeds in Norwich NR5

It's finally 29th July. Any news?

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