Yep it's worse now than it ever has been......Every time we phone up they suggest to open ports, close ports, nothing is their fault........I used to like Virgin Media but all they seem to do is **bleep** us around!!! I'm more disillusioned with the company now than I ever have been!!!
To be given ANOTHER date to July is outrageous.....If we get to July and they then give us another date then I am going to the Ombudsman to put in an official complaint and get myself released from my contract with no penalty. Why should I pay for a service that I am not getting.
I can completely understand your frustrations and I sincerely apologise for the inconvenience the fault in your area is causing. I know that you've both been told July for a review date, but if you would like regular progress updates, please feel free to bump this post.
If there is anything we can do to help or if you have any further questions please let us know.
Thanks for your patience,
Tech fan? Have you read our Digital life blog yet? Check it out
Please could we have a progress update? Speeds were down to 2Mb (on a 152Mb connection) last night, and may sites were timing out or taking ages to load. There was also a 30 minute outage on Sunday evening.
The reference number you've provided shows there were extra downstreams added to your local cable. You may find with the added channels it could possibly be faster than before. This is not to say it's been completely fixed at this point.
The networks team will now monitor the network for improvements. I suggest you do the same too. The main fault (Ref: F003346711) is due for review on 29th July 2015. We should know more after this date.
I'll now move this post to a special team who are dealing with this further. They'll be in touch shortly.