Thanks for getting back in touch, that doesn't look to healthy does it. I'm sorry to see there has been no improvement. A request for more information has been put across to networks and we're waiting on a response.
The next update is due 21/11/2014 so hopefully we'll have more information after this time. Please give the thread a bump then and we'll take another look.
The latest is a review date of 29/04/2015. I'm sorry to say the work has fallen back again, the networks team are hoping to get something done during the first half of this year, but there aren't any firm dates just yet.
Make sure you're still calling in for credits and give us a bump in a few weeks to see if there's anything else showing by then.
Just to let you know your thread has not been in vain. I've spent the last hour browsing through hundreds of other threads like this and I am yet to find one where any "network" work has been done on the initial date specified. All of them seem to have a point in common where the upgrade is a few months away from initial fault, it gets pushed back, it gets pushed back again and before you know it it's nine months down the line.
So I am taking the date I have been given on my own thread with a pinch of salt and will be sorting out a different broadband provider.
Have you tried reporting this to Ofcom the telecomms regulator/ombudsman as bottom lne whats being sdvertised/Sold is not what is being delivered. Also you should be getting a credit until the issues are resolved.
I'm honestly on the verge of cancelling this. I've put up with five months of abysmal performance, and it's slowly getting worse. It's now at the point where I can't even stream iPlayer, which needs just 2800Kbps for an HD stream. Even low bandwidth applications like gaming are unusable as the latency is so erratic. BT can offer me 30Mbps on Infinity and a constant 30Mbps is so enticing compared to my supposedly 152Mb connection that can't even deliver a few megabits at the times of day I want to use it.